Director of Technical Account Management

Axon; Scottsdale (AZ); Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Paid parental leave

Medical, Dental, Vision plans

Fitness Programs

Emotional & Mental Wellness support

Job summary

A leading public safety technology firm is seeking a Manager of Technical Account Managers to lead a team in supporting strategic customers. This remote position will involve travel and aims to ensure successful deployment and adoption of technology solutions. The ideal candidate has extensive experience in customer-facing technical roles, strong leadership skills, and a background in managing complex technology environments. You'll drive operational excellence while fostering strategic partnerships that enhance public safety services.

Qualifications

• 8+ years of experience in technical delivery or program management.
• 5+ years leading customer-facing roles with senior customers.
• Ability to operate effectively in fast-moving environments.

Responsibilities

• Lead and develop a team of Technical Account Managers.
• Oversee hardware and software delivery across agencies.
• Engage with executive stakeholders and manage communication.

Skills

Customer-facing technical delivery

Program management

Data-driven leadership

Executive presence

Education

Bachelor's degree in Business, Technology, Engineering, or related field

Tools

Microsoft Power BI

SQL Server

Job description

A leading public safety technology firm is seeking a Manager of Technical Account Managers to lead a team in supporting strategic customers. This remote position will involve travel and aims to ensure successful deployment and adoption of technology solutions. The ideal candidate has extensive experience in customer-facing technical roles, strong leadership skills, and a background in managing complex technology environments. You'll drive operational excellence while fostering strategic partnerships that enhance public safety services.