Director of Technical Account Management

Out in Science, Technology, Engineering, and Mathematics; Boston (MA); On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Competitive salary and 401k with employer match

Discretionary paid time off

Paid parental leave

Medical, Dental, Vision plans

Learning & Development programs

Job summary

Axon is seeking a leader to oversee Technical Account Managers who support public safety agencies. You will manage deployment execution and maintain strong customer relationships to drive retention and growth. The role requires balancing people management, program oversight, and engaging at the executive level.

Ideal candidates have over 8 years of experience in technical delivery and demonstrated leadership in customer-facing roles. This remote position requires travel up to 40%.

Qualifications

• 8+ years in customer-facing technical delivery, program management, or complex technology deployment environments.
• 5+ years leading senior individual contributors in high-accountability, customer-facing roles.
• Experience scaling execution through teams operating across multiple delivery models.

Responsibilities

• Lead a team of Technical Account Managers embedded in public safety agencies.
• Ensure consistent execution across hardware deployments and software implementations.
• Serve as the escalation point for agency command staff and internal stakeholders.

Skills

Customer-facing technical delivery

Program management

Data-driven leadership

Executive presence

Technical fluency across SaaS and hardware

Tools

Cloud services

Computer Aided Dispatch (CAD)

Records Management Systems (RMS)

Job description

Axon is seeking a leader to oversee Technical Account Managers who support public safety agencies. You will manage deployment execution and maintain strong customer relationships to drive retention and growth. The role requires balancing people management, program oversight, and engaging at the executive level.

Ideal candidates have over 8 years of experience in technical delivery and demonstrated leadership in customer-facing roles. This remote position requires travel up to 40%.