Technical Account Manager, AI-Driven Security

LVT; American Fork (UT); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Health and wellness programs

Job summary

A technology solutions company is seeking a Technical Account Manager responsible for ensuring retention and fostering growth for major clients. The role involves consulting with clients to tailor technology solutions, troubleshooting complex issues, and collaborating with various teams to optimize service delivery. Ideal candidates will have over 3 years of experience in a customer-facing technical role, strong communication skills, and the ability to convey technical information to non-technical audiences, all while working in a fast-paced environment.

Qualifications

• 3+ years in a customer-facing Technical Account Manager role.
• Experience troubleshooting across software, IP cameras, electrical systems, or networks.
• Ability to convey technical concepts to non-technical audiences.

Responsibilities

• Consult with Client Success Managers to tailor device configurations.
• Diagnose and troubleshoot complex issues.
• Be a trusted advisor for clients and internal teams.

Skills

Technical Expertise

Communication

Problem-Solving

Leadership

Cross-Functional Collaboration

Job description

A technology solutions company is seeking a Technical Account Manager responsible for ensuring retention and fostering growth for major clients. The role involves consulting with clients to tailor technology solutions, troubleshooting complex issues, and collaborating with various teams to optimize service delivery. Ideal candidates will have over 3 years of experience in a customer-facing technical role, strong communication skills, and the ability to convey technical information to non-technical audiences, all while working in a fast-paced environment.