Technical Account Manager, Public Safety Platform & Equity

RapidSOS; Boston (MA); On-site; USD 125,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Equity options

Flexible work environment

Job summary

A leading public safety technology firm is seeking a Technical Account Manager to ensure the reliability and performance of critical emergency systems for monitoring companies. The ideal candidate will have over 5 years of experience in technical roles, strong customer relationship skills, and familiarity with APIs. This position requires excellent problem-solving abilities and the capability to thrive in real-time, high-stakes situations. The salary ranges from $125,000 to $140,000, plus equity options.

Qualifications

• 5+ years in a customer-facing technical role.
• Experience with cloud-based platforms and APIs.
• Comfortable in high-pressure environments.

Responsibilities

• Manage technical relationships with monitoring companies.
• Ensure the reliability of emergency call systems.
• Coordinate incident responses and drive system improvements.

Skills

Technical account management

Strong communication

Problem-solving

API knowledge

Customer relationship management

Job description

A leading public safety technology firm is seeking a Technical Account Manager to ensure the reliability and performance of critical emergency systems for monitoring companies. The ideal candidate will have over 5 years of experience in technical roles, strong customer relationship skills, and familiarity with APIs. This position requires excellent problem-solving abilities and the capability to thrive in real-time, high-stakes situations. The salary ranges from $125,000 to $140,000, plus equity options.