Technical Account Manager - Sales-Oriented (US)

Simply.TV; United States; Remote; USD 60,000 - 80,000; Part time

Benefits offered by this job

Flexible work environment

Exposure to advanced technologies

Collaborative global team

Job summary

A leading media technology company is seeking a Technical Account Manager to oversee key client relationships and drive their satisfaction with innovative data solutions. As a primary contact, you'll focus on upselling and account growth while collaborating with clients and internal teams. This remote, contractor role involves understanding client needs and fostering relationships to enhance their experience. Ideal candidates will possess strong communication skills and a proactive approach to account management.

Qualifications

• Excellent communication skills to maintain client relationships.
• Ability to understand client goals and provide guidance on data solutions.
• Proven track record in account management and upselling opportunities.

Responsibilities

• Own client relationships and act as the primary point of contact.
• Identify opportunities for account growth and execute with Sales.
• Coordinate with Product and Engineering to resolve issues.

Job description

Overview

About Simply.TV. At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape.

Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we\'re just getting started. Whether you\'re passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let\'s make content discovery simple, powerful, and inspiring!

The Role

As a Technical Account Manager - Sales-Oriented, you will own the commercial success of a portfolio of key clients. You\'ll act as the primary point of contact, helping customers optimize their experience with Simply.TV while driving revenue growth through renewals, upsells, and long-term account expansion.

While the role involves understanding technical solutions, deep technical expertise is not required — product knowledge will be developed through onboarding and training. Your success is measured by customer satisfaction, account growth, and the ability to spot and act on revenue opportunities.

Responsibilities

• Own client relationships and act as the main commercial and technical point of contact
• Understand client goals and provide guidance on optimizing the use of Simply.TV\'s data solutions
• Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
• Monitor account health, usage metrics, and potential risks, taking proactive actions
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
• Document client interactions, account plans, and track open items to ensure transparency
• Stay up-to-date on product updates, features, and industry trends

Requirements

• Own client relationships and act as the main commercial and technical point of contact
• Understand client goals and provide guidance on optimizing the use of Simply.TV\'s data solutions
• Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute
• Monitor account health, usage metrics, and potential risks, taking proactive actions
• Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication
• Document client interactions, account plans, and track open items to ensure transparency
• Stay up-to-date on product updates, features, and industry trends

Why join?

• 🚀 Work at the forefront of media tech - Help shape how millions discover TV & streaming content
• 🤝 Be a trusted counterpart - Work directly with key clients to drive their technical success and satisfaction
• 🌍 Collaborate globally - Join a strong team across continents that thrives on innovation and teamwork
• 🎯 Make real impact - Your contribution ensures Simply.TV\'s data and solutions empower millions of end users daily
• 📈 Grow and learn continuously - Gain exposure to advanced technologies, media systems, and client infrastructures

Practicalities

• Reports to: Head of Technical Account Management
• Location: USA - Remote (with hybrid option for candidates based in Dallas)
• Type of Collaboration: Contract role - Independent Contractor (no benefits)