Director of Process Excellence & Change Management

FirstEnergy Corp; Washington (District of Columbia); On-site; USD 189,000 - 249,000; Full time

Job summary

FirstEnergy Corp. is seeking a Director of Process Excellence and Change Management to lead a two-discipline team and shape enterprise-wide improvement initiatives.

The role focuses on redesigning work, ensuring durability after go-live, and driving measurable performance gains. The position is full-time, on-site across the FirstEnergy service territory (OH, PA, NJ, WV/MD or Washington, DC) with a 4-day workweek in-office arrangement.

Qualifications

• Bachelor's degree in business, engineering, organizational development, or a related discipline plus a minimum of 10 years of relevant work experience.
• Master's degree or MBA preferred.
• Relevant work experience includes leading process improvement, operational excellence, or organizational change work.
• Demonstrated experience establishing methods, standards, or quality controls that others apply consistently.
• Experience leading and developing a team of experienced practitioners.
• Excellent written and verbal communication skills, including the ability to influence decision-making with senior leaders.

Responsibilities

• Lead and develop a team of individual contributors across process excellence and change management.
• Set the methods, standards, and quality expectations for both disciplines, and review work to confirm it meets them before it reaches the business unit.
• Allocate specialist capacity across business units according to portfolio prioritization and resolve competing demand with the business unit Portfolio Managers.
• Own the improvement methodology applied across the enterprise, so process work follows one consistent standard rather than varying by business unit.
• Select and/or develop, implement, and continuously improve the process excellence and change management tooling and templates the organization relies on.
• Confirm that operational baselines and post-implementation measurements are sound, so improvement claims entering value reporting are defensible.
• Own adoption planning and sustainment for initiatives with significant behavior or process change, including anticipating and managing resistance before it stalls delivery.
• Represent both disciplines to executive leadership and steering committees, including defending recommendations that require the business to work differently.
• Identify recurring operational problems that span multiple business units and make the case for addressing them at the enterprise level.
• Own the continuous improvement training and certification curriculum, building process and change capability in the business units so improvement is sustained locally over time.
• Partner with Human Resources on organizational design, role clarity, and workforce impacts arising from redesigned processes.
• Manage third-party process and change partners, including scope, deliverable quality, and value delivered relative to spend.
• Contribute to Business Transformation strategy, portfolio governance, and capability planning as a member of the leadership team.

Skills

Leadership

Communication

Portfolio management

Change management

Process improvement

Education

Bachelor's degree in business/engineering/OD

Master's degree or MBA

Job description

FirstEnergy Corp. is seeking a Director of Process Excellence and Change Management to lead a two-discipline team and shape enterprise-wide improvement initiatives.

The role focuses on redesigning work, ensuring durability after go-live, and driving measurable performance gains. The position is full-time, on-site across the FirstEnergy service territory (OH, PA, NJ, WV/MD or Washington, DC) with a 4-day workweek in-office arrangement.