Director of Process Excellence & Change

FirstEnergy Corp; Harrisburg (Dauphin County); On-site; USD 189,000 - 249,000; Full time

Job summary

FirstEnergy Corp seeks a Director of Process Excellence and Change Management to lead a two-discipline team across process redesign and people-side change initiatives. You will standardize methodologies, drive capabilities, and partner with executives to ensure sustainable improvements across the enterprise.

The role requires a strong track record in process improvement, operational excellence, and organizational change, with deep communication skills and a proven ability to influence senior

Qualifications

• Bachelor's degree in business, engineering, organizational development, or a related discipline.
• Minimum of 10 years of relevant work experience.
• Master's degree or MBA preferred.
• Experience leading process improvement, operational excellence, or organizational change work.
• Excellent written and verbal communication skills, including ability to influence senior leaders.

Responsibilities

• Lead and develop a team of individual contributors across process excellence and change management.
• Set the methods, standards, and quality expectations for both disciplines, and review work to confirm it meets them before it reaches the business unit.
• Allocate specialist capacity across business units according to portfolio prioritization and resolve competing demand with the business unit Portfolio Managers.
• Own the improvement methodology applied across the enterprise, so process work follows one consistent standard rather than varying by business unit.
• Select and/or develop, implement, and continuously improve the process excellence and change management tooling and templates the organization relies on.
• Confirm that operational baselines and post-implementation measurements are sound, so improvement claims entering value reporting are defensible.

Skills

Leadership

Communication

Change management

Process improvement

Portfolio management

Education

Bachelor's degree (business/engineering/organizational development)

Master's degree or MBA preferred

Tools

Lean

Six Sigma

Prosci/ADKAR

Job description

FirstEnergy Corp seeks a Director of Process Excellence and Change Management to lead a two-discipline team across process redesign and people-side change initiatives. You will standardize methodologies, drive capabilities, and partner with executives to ensure sustainable improvements across the enterprise.

The role requires a strong track record in process improvement, operational excellence, and organizational change, with deep communication skills and a proven ability to influence senior