Director, Enterprise Process Excellence & Transformation

FirstEnergy Corp; Charleston (WV); Presencial; USD 189.000 - 249.000; Jornada completa

Descripción de la vacante

FirstEnergy Corp is seeking a Director of Process Excellence and Change Management to lead a two-discipline team and drive durable improvements across the enterprise. You will set standards, own methodologies, and ensure sustainment of redesigned processes with strong executive engagement.

The role requires 10+ years of transformation experience, strong leadership, and the ability to manage multiple initiatives across jurisdictions within FirstEnergy's service territory.

Formación

• Bachelor's degree in business, engineering, organizational development, or a related discipline, plus a minimum of 10 years of relevant work experience.
• Master's degree or MBA preferred.
• Relevant work experience includes leading process improvement, operational excellence, or organizational change work.
• Demonstrated experience establishing methods, standards, or quality controls that others apply consistently.
• Experience leading and developing a team of experienced practitioners.
• Excellent written and verbal communication skills, including the ability to influence decision-making with senior leaders.
• Ability to manage a portfolio of concurrent initiatives across multiple business units and deliver accurate work within established deadlines.

Responsabilidades

• Lead and develop a team of individual contributors across process excellence and change management.
• Set the methods, standards, and quality expectations for both disciplines, and review work to confirm it meets them before it reaches the business unit.
• Allocate specialist capacity across business units according to portfolio prioritization and resolve competing demand with the business unit Portfolio Managers.
• Own the improvement methodology applied across the enterprise, so process work follows one consistent standard rather than varying by business unit.
• Select and/or develop, implement, and continuously improve the process excellence and change management tooling and templates the organization relies on.
• Confirm that operational baselines and post-implementation measurements are sound, so improvement claims entering value reporting are defensible.
• Own adoption planning and sustainment for initiatives with significant behavior or process change, including anticipating and managing resistance before it stalls delivery.
• Represent both disciplines to executive leadership and steering committees, including defending recommendations that require the business to work differently.
• Identify recurring operational problems that span multiple business units and make the case for addressing them at the enterprise level.
• Own the continuous improvement training and certification curriculum, building process and change capability in the business units so improvement is sustained locally over time.
• Partner with Human Resources on organizational design, role clarity, and workforce impacts arising from redesigned processes.
• Manage third-party process and change partners, including scope, deliverable quality, and value delivered relative to spend.
• Contribute to Business Transformation strategy, portfolio governance, and capability planning as a member of the leadership team.

Conocimientos

Leadership

Executive communication

Financial literacy

Process improvement

Change management

Portfolio management

Educación

Bachelor's degree in business, engineering, organizational development, or related discipline

Master's degree or MBA

Herramientas

Lean Six Sigma

Prosci/ADKAR

Descripción del empleo

FirstEnergy Corp is seeking a Director of Process Excellence and Change Management to lead a two-discipline team and drive durable improvements across the enterprise. You will set standards, own methodologies, and ensure sustainment of redesigned processes with strong executive engagement.

The role requires 10+ years of transformation experience, strong leadership, and the ability to manage multiple initiatives across jurisdictions within FirstEnergy's service territory.