Director of Operations, Security Services & Growth

AUS; North Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Director of Operations to lead Account Managers across multiple branch locations, ensuring client satisfaction and optimal performance. The role focuses on driving operational metrics, coaching teams, and delivering high-quality security services across diverse verticals in a dynamic environment.

The position emphasizes leadership, strategic coordination with clients, and adherence to safety and regulatory standards.

Qualifications

• Bachelor’s degree in criminal justice, business or a related field with significant management experience in a high-volume environment
• Experience driving operational goals and metrics
• Strong leadership and team-building capabilities

Responsibilities

• Lead and mentor Account Managers, promoting accountability and professional development
• Grow client relationships and implement corrective action plans for opportunities
• Oversee service quality, align with policies and regulatory requirements
• Analyze KPIs using BI platforms to maximize efficiency
• Identify security risks and implement protocols and training
• Foster a safe work culture and succession planning

Skills

Leadership

Client relations

Budgeting

Team development

Operations management

Education

Bachelor’s degree in criminal justice, business or related field

Tools

Microsoft Office

BI tools

Job description

Allied Universal is seeking a Director of Operations to lead Account Managers across multiple branch locations, ensuring client satisfaction and optimal performance. The role focuses on driving operational metrics, coaching teams, and delivering high-quality security services across diverse verticals in a dynamic environment.

The position emphasizes leadership, strategic coordination with clients, and adherence to safety and regulatory standards.