Director of Operations, Security & Client Growth

Allied Universal; Boston (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Base wage: $75,000 - $85,000

Bonus opportunities

Auto allowance

Fuel card

Internal advancement

Paid holidays

Vacation accrual

Job summary

Allied Universal is seeking a Director of Operations in the Boston area to lead onsite Account Managers and optimize safety, client satisfaction, and performance across multiple locations. The role focuses on mentoring teams, building client relationships, and delivering compliant, high-quality security services.

Responsibilities include driving operational metrics, managing budgets, and fostering a culture of safety and engagement.

Qualifications

• Bachelor's degree in criminal justice, business or related field with three (3) years of management experience in a high-volume workforce environment or service industry
• Associate’s degree in criminal justice, business or related field with five (5) years of management experience in a high-volume workforce environment or service industry
• High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry
• Current driver’s license if driving a company vehicle or personal vehicle in the course of conducting business (e.g., client visits, attending networking events)
• Minimum of two (2) years of experience driving operational goals and metrics
• Minimum of two (2) years of experience in successfully building and developing teams
• Leadership skills that foster teamwork, innovation, agility, client relations and achieving desired results
• Ability to maintain a profitable book of business by cross‑collaborating and utilizing results‑oriented problem‑solving skills to meet both client and employee growth and satisfaction
• Proficiency in web‑based applications and computer systems, including Microsoft Office and (BI) Business Intelligence tools for metrics analysis, reporting, automation, and presentations
• Dynamic networking skills displaying a commitment to safety and trust by participating in local community, client and industry events
• Basic understanding of financial principles, including budgeting and financial reporting. Ability to interpret simple financial data and use it to support decision‑making

Responsibilities

• Lead and mentor a team of Account Managers by providing coaching, support, and recognition, while fostering accountability.
• Build, maintain, and grow relationships with clients by understanding their security needs and ensuring satisfaction; Develop and implement corrective action plans for identified opportunities for operational improvement
• Deliver high-quality service to our clients by strategically overseeing Account Managers, while maintaining industry standards, company policies, and regulatory requirements
• Analyze, report and drive operational metrics and KPI’s using Allied Universal's BI Platform, maximizing efficiency and productivity
• Identify and mitigate security risks; develop and implement security protocols, training and response plans
• Establish a culture of safety by developing action plans that aid in the prevention of work‑related injuries
• Work with branch leadership to strengthen financial performance within your portfolio by managing budget allocation, driving revenue growth, reducing non-billable overtime, and controlling expenses
• Collaborate with leadership to drive organic business growth within existing client operations

Skills

Leadership

Team building

Client relations

BI tools

Budgeting & financial reporting

Microsoft Office

Networking

Operational analytics

Education

Bachelor's degree in criminal justice

Associate’s degree in criminal justice

High School diploma

Tools

Microsoft Office

BI platforms

Job description

Allied Universal is seeking a Director of Operations in the Boston area to lead onsite Account Managers and optimize safety, client satisfaction, and performance across multiple locations. The role focuses on mentoring teams, building client relationships, and delivering compliant, high-quality security services.

Responsibilities include driving operational metrics, managing budgets, and fostering a culture of safety and engagement.