Director of Operational Excellence & Strategy

Truist; Charlotte (NC); On-site; USD 120,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k plan

Paid vacation

Paid holidays

Sick days

Job summary

Truist is seeking an experienced Operations Leader to direct the optimization of core business operations, lead teams, and oversee programs such as workforce planning and supplier management to support efficient delivery. You will collaborate with cross‑functional teams and senior leadership to align operations with technology strategies, monitor performance metrics, and drive continuous improvement.

This role requires a Bachelor's degree, 10+ years in operations, and strong knowledge of

Qualifications

• Bachelor's degree or equivalent education, training, and work-related experience.
• Minimum of 10 years of relevant experience in business operations or related professional roles.
• Extensive knowledge of business processes, technology applications, and operational management.
• Proficiency in standard office software (e.g., Microsoft Office).

Responsibilities

• Directs the execution of tactical and operational activities to ensure efficiency, reliability, and alignment with business objectives.
• Manages supplier relationships, including cost management and performance evaluation.
• Identifies, designs, and implements process and technology improvements to enhance operational workflows.
• Collaborates with cross-functional teams and senior leadership to align business operations with technology strategies and organizational goals.
• Monitors, analyses, and reports on performance metrics to drive continuous operational improvements.
• Supports the development and executes on operational technology strategies and initiatives to support business objectives.
• Identifies opportunities for integration of innovative solutions to improve business outcomes and operational effectiveness.
• Ensures compliance with organizational policies, regulatory requirements, and risk management standards.
• Provides leadership, mentorship, and development opportunities to team members and/or lower-level managers.
• Communicates operational status, risks, and strategic improvement plans to senior stakeholders and executive leadership.

Skills

Leadership

Ops management

Process improvement

Supplier mgmt

Cross-functional

Performance metrics

Education

Bachelor's degree in business or related field

Master's degree preferred

Tools

Microsoft Office

ERP systems

Job description

Truist is seeking an experienced Operations Leader to direct the optimization of core business operations, lead teams, and oversee programs such as workforce planning and supplier management to support efficient delivery. You will collaborate with cross‑functional teams and senior leadership to align operations with technology strategies, monitor performance metrics, and drive continuous improvement.

This role requires a Bachelor's degree, 10+ years in operations, and strong knowledge of