Tech Operations & Automation Lead

Truist; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Job summary

Truist in Charlotte, NC seeks an experienced technology operations specialist to ensure stability across hardware, software, databases, and end-user platforms. You will monitor workstreams, troubleshoot issues, and support deployment and automation tasks.

The role emphasizes collaboration across teams, incident management in ITSM tools, and DR/high-availability environments, with a focus on operational excellence.

Qualifications

• High school diploma and a minimum of 4 years of experience in technology operations or related technical support roles.
• Working knowledge of IT infrastructure components including hardware, software, and networks.
• Familiarity with standard operating procedures and compliance requirements in technology environments.

Responsibilities

• Manage workflows, troubleshoot issues, and ensure production stability.
• Communicate operational issues, task requirements, service impacts, and resolution timelines clearly to technical and non-technical partners.
• Review job requirements and documentation for completeness, accuracy, and adherence to standards.
• Monitor batch workflow execution using CA Workload Automation (ESP).
• Troubleshoot through logs across Mainframe, Linux, and Windows environments.
• Execute operational tasks and automation within mainframe systems, including OPS/MVS.
• Manage deployments and version control using ChangeMan.
• Support operations in high-availability and disaster recovery environments.
• Use ServiceNow or similar ITSM platforms to manage incidents, changes, and operational tickets.

Skills

IT infrastructure knowledge

SOPs & compliance

Technical support experience

Education

High school diploma

Tools

CA Workload Automation ESP

ChangeMan

ServiceNow

OPS/MVS automation

Job description

Truist in Charlotte, NC seeks an experienced technology operations specialist to ensure stability across hardware, software, databases, and end-user platforms. You will monitor workstreams, troubleshoot issues, and support deployment and automation tasks.

The role emphasizes collaboration across teams, incident management in ITSM tools, and DR/high-availability environments, with a focus on operational excellence.