Senior Fraud Operations & Process Excellence Lead

Fayette Chamber of Commerce; Atlanta (GA); On-site; USD 130,000 - 170,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Job summary

Truist Financial Corporation is seeking an experienced Operational Excellence Leader within its Enterprise Fraud Management team. The role focuses on removing bottlenecks, improving speed and quality at optimal cost while preserving client experience.

The position requires eight+ years in large operational roles, SME in EFM, and strong ability to drive change and collaborate with leaders across departments.

Qualifications

• SME in respective area within EFM.
• Autonomous self-starter who initiates and escalates issues when needed.
• Minimum of eight years' experience managing large operational functions, preferably in fraud.
• Strong documentation and process management skills.
• Proficiency with Microsoft Office apps (Excel, Word, Outlook, PowerPoint, SharePoint).
• Experience with front end reporting tools such as Tableau, Sisense, or equivalent.
• Ability to translate leadership vision into executable strategies.
• Excellent written and verbal communication skills.
• Working knowledge of UCC, Reg E, Reg CC, Reg Z, and related rules.
• Ability to influence cross-functional teams without direct authority.
• Bachelor's degree in business-related field or equivalent training.
• Solid time management and organizational skills.

Responsibilities

• Lead and deploy new initiatives; execute complex operational processes.
• Recommend procedures and coordinate implementation of controls and compliance.
• Maintain procedure inventory.
• Advise management on operational adjustments due to regulatory or vendor changes.
• Handle special projects, research, and analysis for fraud leadership.
• Develop key performance metrics.
• Contribute to operational strategy discussions.
• Respond to issues and reprioritize based on business demands.
• Evaluate situations, identify gaps, and propose controls to achieve objectives.
• Lead changes through formal change management processes.
• Leverage data to drive informed decisions.
• Challenge stakeholders constructively.

Skills

Leadership

Cross-functional collaboration

Strategic thinking

Communication

Change management

Problem solving

Independent/autonomous

Data-driven decision making

Education

Bachelor's degree in business

Tools

Tableau

Sisense

Excel

SharePoint

PowerPoint

Job description

Truist Financial Corporation is seeking an experienced Operational Excellence Leader within its Enterprise Fraud Management team. The role focuses on removing bottlenecks, improving speed and quality at optimal cost while preserving client experience.

The position requires eight+ years in large operational roles, SME in EFM, and strong ability to drive change and collaborate with leaders across departments.