Director of Member Experience & Engagement

BoardRoom magazine; Cumming (GA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance (short/long-term)

401(k) retirement plan

Paid time off

Job summary

Invited is seeking a Director of Member Experience to shape and expand the club's member engagement and revenue strategies. The role leads events, onboarding, and communications across channels, while supervising the Member Experience team and aligning with the club’s plan.

The position emphasizes retention, loyalty, and proactive member outreach, reporting to the General Manager and collaborating with department heads to deliver high-impact experiences.

Qualifications

• Minimum 3 years in hospitality, customer relations, or events.
• Bachelor’s degree in hospitality management or related field preferred.
• Strong leadership and cross-functional collaboration skills.
• Proficient in MS Office and CRM systems.

Responsibilities

• Develop and execute the member experience strategy to increase retention and spend.
• Lead member events, experiences, and communications across channels.
• Oversee onboarding, tenure management, and at-risk member interventions.
• Collaborate with General Manager and department heads on revenue initiatives.
• Monitor engagement analytics and refine programs based on data.

Skills

Customer relations

Leadership

Communication

Data analysis

Education

Bachelor’s degree in hospitality management or related field

High school diploma or equivalent

Tools

Microsoft Office

Salesforce CRM

Job description

Invited is seeking a Director of Member Experience to shape and expand the club's member engagement and revenue strategies. The role leads events, onboarding, and communications across channels, while supervising the Member Experience team and aligning with the club’s plan.

The position emphasizes retention, loyalty, and proactive member outreach, reporting to the General Manager and collaborating with department heads to deliver high-impact experiences.