Director of Member Experience & Engagement

BoardRoom magazine; San Diego (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision coverage

401(k) retirement plan

Generous PTO

Descripción de la vacante

Invited in San Diego seeks a Director of Member Experience to lead the club’s member journey, events, and communications across channels. You will shape a comprehensive member experience strategy, partner with leadership, and drive retention and revenue through innovative programs.

Expect to manage events, onboarding, and continuous improvements while supervising the Member Experience team as applicable. A data-driven, guest-focused leader is essential.

Formación

• Minimum requirements include a Bachelor’s degree in hospitality, business, or a related field.
• Proven leadership experience managing cross-functional teams in hospitality or private clubs.
• Strong ability to plan events and analyze member data to drive engagement.

Responsabilidades

• Develop and execute the member experience strategy to drive retention and revenue.
• Partner with senior leadership to implement revenue-generating member initiatives.
• Oversee events, programs, and onboarding to strengthen member loyalty and spend.
• Leverage data analytics to monitor engagement trends and optimize programs.

Conocimientos

Member experience

Leadership

Strategy

Event management

Data analytics

Educación

Bachelor's degree

Herramientas

Salesforce CRM

Descripción del empleo

Invited in San Diego seeks a Director of Member Experience to lead the club’s member journey, events, and communications across channels. You will shape a comprehensive member experience strategy, partner with leadership, and drive retention and revenue through innovative programs.

Expect to manage events, onboarding, and continuous improvements while supervising the Member Experience team as applicable. A data-driven, guest-focused leader is essential.