Director of Member Experience & Engagement

Invited Clubs; San Diego (CA); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement savings plan

Generous paid time off

Job summary

The Heights Golf Club in San Diego, CA, seeks a Director Member Experience to lead the strategy for member engagement, retention, and revenue growth at Invited. You will shape the member journey from onboarding through ongoing tenure, and oversee events, communications, and programs that strengthen loyalty and satisfaction.

Reporting to the General Manager, you will manage the Member Experience team where applicable, collaborate with department heads, monitor engagement metrics, and implement

Qualifications

• 5 years of experience in hospitality, customer relations, food & beverage, private events, or marketing and communications.
• 3 years of leadership or management experience.
• Bachelor’s degree preferred in hospitality, events, business, or marketing & communications.

Responsibilities

• Develop and execute the member experience strategy to drive retention and increased spend.
• Partner with General Manager and department heads to implement revenue-generating initiatives.
• Use data analytics to monitor engagement trends and optimize retention efforts.
• Plan and execute member events and programs aligned with the club’s mission and evolving member needs.
• Oversee onboarding and journey mapping for new members, ensuring a welcoming, integrated experience.
• Manage multi-channel communications to amplify the club narrative and initiatives.

Skills

Hospitality experience

Customer relations

Event planning

Marketing communications

Leadership

Education

Bachelor’s degree in Hospitality Management or related field

Tools

Salesforce

Microsoft Office

Excel

Job description

The Heights Golf Club in San Diego, CA, seeks a Director Member Experience to lead the strategy for member engagement, retention, and revenue growth at Invited. You will shape the member journey from onboarding through ongoing tenure, and oversee events, communications, and programs that strengthen loyalty and satisfaction.

Reporting to the General Manager, you will manage the Member Experience team where applicable, collaborate with department heads, monitor engagement metrics, and implement