Director, Member Experience & Engagement

BoardRoom magazine; San Diego (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

Disability insurance

401(k) retirement plan

Generous paid time off

Job summary

Invited’s The Heights Golf Club in San Diego, CA, seeks a Director of Member Experience to shape and elevate the overall member journey, drive revenue, and enhance engagement. This senior role leads onboarding, retention initiatives, and multi-channel communications while coordinating with department heads and the General Manager.

The role emphasizes data-driven strategies, innovative events, and a strong emphasis on community and loyalty within a premier private club environment.

Qualifications

• High school diploma or equivalent.
• 5 years of experience in hospitality, customer relations, food and beverage, private events, or marketing and communications.
• 3 years of experience in a leadership or management role.
• Bachelor’s degree in hospitality management, event management, business or marketing and communications.
• Proven leadership ability and cross-functional team management.
• Experience with CRM systems, particularly Salesforce, is a plus.

Responsibilities

• Develop and execute the member experience strategy to improve retention and engagement.
• Partner with the General Manager and department heads to implement revenue-generating member programs.
• Leverage data analytics to monitor engagement and optimize member journeys.
• Oversee planning and execution of member events and experiences aligned with the club’s mission.
• Coach and develop the Member Experience team and manage budgeting and staffing.

Job description

Invited’s The Heights Golf Club in San Diego, CA, seeks a Director of Member Experience to shape and elevate the overall member journey, drive revenue, and enhance engagement. This senior role leads onboarding, retention initiatives, and multi-channel communications while coordinating with department heads and the General Manager.

The role emphasizes data-driven strategies, innovative events, and a strong emphasis on community and loyalty within a premier private club environment.