Director of Executive Operations & Leadership Engagement

salesforce.com, inc.; Seattle (WA); Vor Ort; USD 162.000 - 164.000; Vollzeit

Benefits dieser Stelle

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Zusammenfassung

Salesforce is seeking a Director of Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured plans, establish governance, and drive cross-functional alignment to empower leadership.

In this role, you’ll craft communications, define operational standards, and guide high-visibility forums.

Qualifikationen

• Bachelor's degree in Business Administration, Management, Operations Management, or equivalent practical experience.
• 10+ years of progressive leadership experience in Executive Operations, Business Operations, Executive Communications, or Strategic Program Management within a global SaaS or technology environment.
• Proven track record of setting operational frameworks, defining executive communications strategies, and managing senior stakeholder relationships across matrixed teams.
• Deep expertise in executive speechwriting, narrative framing, and translating complex operational and business topics into clear, compelling executive presentations.
• Exceptional capability to convert ambiguous business inputs, rapid priority shifts, and open-ended executive requests into structured operational models.
• Strong business acumen across Customer Success operational rhythms, financial management cycles, and employee engagement models.

Aufgaben

• Establish and govern the overarching operating rhythm, decision-making frameworks, and executive forums across the organization to drive operational discipline and accountability.
• Partner closely with Customer Success COO leadership and key business partners to streamline decision-making, eliminate organizational friction, and drive to execution.
• Maintain executive focus on critical business decisions by filtering operational noise, surfacing emerging risks early, and guiding partner teams to resolve lower-level issues.
• Own the end-to-end communications strategy and messaging framework for leadership, ensuring tight alignment with broader organizational goals and company values.
• Shape the agenda, narrative structure, messaging flow, and presentation content for major executive forums, leadership summits, offsites, and all teams meetings.
• Direct high-stakes, ad-hoc strategic priorities on behalf of leadership, rapidly converting open-ended, complex challenges into structured execution plans across matrixed teams.

Kenntnisse

Executive leadership

Executive communications

Strategic program mgmt

Speechwriting

Narrative framing

Stakeholder management

Cross-functional collaboration

Ausbildung

Bachelor's degree in Business Administration

Jobbeschreibung

Salesforce is seeking a Director of Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. You will translate executive priorities into structured plans, establish governance, and drive cross-functional alignment to empower leadership.

In this role, you’ll craft communications, define operational standards, and guide high-visibility forums.