Director, Executive Operations & Leadership Engagement

salesforce.com, inc.; Indianapolis (IN); On-site; USD 162,000 - 164,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Director, Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. Reporting to the Executive Operations Leader, this role translates open-ended executive priorities into structured operational plans, high-visibility leadership forums, and clear business narratives that drive alignment and impact.

You will equip leadership to lead with clarity, build the governance infrastructure for executive

Qualifications

• Bachelor's degree in Business Administration, Management, Operations Management, or equivalent practical experience.
• 10+ years of progressive leadership experience in Executive Operations, Business Operations, Executive Communications, or Strategic Program Management within a global SaaS or technology environment.
• Proven track record of setting operational frameworks, defining executive communications strategies, and managing senior stakeholder relationships across matrixed teams.
• Deep expertise in executive speechwriting, narrative framing, and translating complex operational and business topics into clear, compelling executive presentations.
• Exceptional capability to convert ambiguous business inputs, rapid priority shifts, and open-ended executive requests into structured operational models.
• Strong business acumen across Customer Success operational rhythms, financial management cycles, and employee engagement models.

Responsibilities

• Establish and govern the overarching operating rhythm, decision-making frameworks, and executive forums across the organization to drive operational discipline and accountability.
• Partner closely with Customer Success COO leadership and key business partners to streamline decision-making, eliminate organizational friction, and drive to execution.
• Maintain executive focus on critical business decisions by filtering operational noise, surfacing emerging risks early, and guiding partner teams to resolve lower-level issues.
• Own the end-to-end communications strategy and messaging framework for leadership, ensuring tight alignment with broader organizational goals and company values.
• Shape the agenda, narrative structure, messaging flow, and presentation content for major executive forums, leadership summits, offsites, and all teams meetings.
• Direct high-stakes, ad-hoc strategic priorities on behalf of leadership, rapidly converting open-ended, complex challenges into structured execution plans across matrixed teams.

Skills

Executive Operations

Strategic Planning

Executive Communications

Stakeholder Management

SaaS / Tech Experience

Narrative Writing

Education

Bachelor's degree in Business or related field

MBA preferred

Job description

Salesforce is seeking a Director, Executive Operations & Leadership Engagement to join the Executive Operations team within the Customer Success COO organization. Reporting to the Executive Operations Leader, this role translates open-ended executive priorities into structured operational plans, high-visibility leadership forums, and clear business narratives that drive alignment and impact.

You will equip leadership to lead with clarity, build the governance infrastructure for executive