Enterprise MuleSoft Success Manager

Salesforce; Austin (TX); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a customer-obsessed leader to partner with MuleSoft enterprise customers, ensuring success from implementation through ongoing adoption and expansion. You’ll align with Product, Engineering, and Sales to maximize value and ROI.

You will manage executive relationships, identify new use cases, and remove barriers to scale API-led connectivity across the client’s organization, while driving long-term value realization.

Qualifications

• Experience managing large, complex enterprise accounts with MuleSoft or similar iPaaS.
• Ability to translate technical concepts into business value for C-level executives.
• Proven track record of driving adoption and expansion within existing customer relationships.

Responsibilities

• Serve as the single point of accountability for MuleSoft enterprise customers.
• Collaborate with Product, Engineering, and Sales to drive adoption and ROI.
• Own the roadmap for platform adoption and API usage optimization.
• Demonstrate ROI through measurable business outcomes like automation and efficiency.
• Represent Salesforce with senior client executives and cross-functional teams.

Skills

MuleSoft

API-led connectivity

Customer success

Executive relationships

Project management

Strategic problem solving

Agility

Cross-functional collaboration

Adoption & expansion

Voice of the customer

Tools

MuleSoft Anypoint Platform

API design tools

Job description

Salesforce is seeking a customer-obsessed leader to partner with MuleSoft enterprise customers, ensuring success from implementation through ongoing adoption and expansion. You’ll align with Product, Engineering, and Sales to maximize value and ROI.

You will manage executive relationships, identify new use cases, and remove barriers to scale API-led connectivity across the client’s organization, while driving long-term value realization.