Director of Emergency Services

Thomasville Homes Llc; Arbutus (MD); On-site; USD 140,000 - 200,000; Full time

Job summary

Thomasville Restoration seeks a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will drive 24/7 EMS execution, ensure on-time, on-budget results, and own hiring, training, and performance reviews.

You will manage P&L, enforce standards, and build a high-performing leadership team while coordinating with all departments to achieve growth and exceptional customer satisfaction.

Qualifications

• 8+ years of restoration experience with a focus in mitigation operations.
• Proven leadership managing teams across multiple locations.
• Experience owning or influencing P&L performance.
• Strong scheduling, job costing, and operational efficiency.
• IICRC certifications preferred (WRT/ASD/AMRT) with OSHA guidelines.
• Experience with DASH, Xactimate or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region with consistent execution.
• Ensure jobs are completed on time, on budget, and per standards.
• Drive scheduling discipline, optimize productivity, and deployment of equipment.
• Oversee operations during CAT events, storms, and peak periods.
• Own hiring, onboarding, and ongoing development programs.
• Maintain safety, compliance, and alignment with other departments.

Skills

Restoration experience

Leadership

P&L management

Job costing

Scheduling

Analytical skills

Communication

IICRC certified

DASH

Xactimate

OSHA guidelines

Education

IICRC certifications (WRT/ASD/AMRT)

Tools

DASH

Xactimate

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.About Thomasville RestorationThomasville Restoration’s vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services.The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.What You’ll DoLead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.Ensure jobs are completed on time, on budget, and according to company standards.Drive scheduling discipline to maximize productivity, utilization, and response time.Oversee equipment inventory, readiness, and deployment across all locations.Lead operations during CAT events, storms, and high-volume periods.Partner with HR to handle disciplinary or corrective action plans.Enforce adherence to the TVR Playbook and disciplined use of KnowHow.Identify operational inefficiencies and implement scalable process improvements.Build and develop a high-performing, accountable leadership team.Own hiring, onboarding, training, and ongoing development programs.Conduct annual performance reviews and establish clear expectations across all levels.Own divisional P&L performance, including revenue, cost control, and margin.Drive initiatives that improve efficiency, capacity, and profitability.Participate in annual planning and 3-to-4-year strategic initiatives.Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.Maintain safe, compliant, and scalable operations across all markets.Maintain strong alignment with all departments, including accounting teams.Who You Are8+ years of restoration experience, with a focus in mitigation operations.Proven leadership managing teams and a multi-location region.Experience owning or influencing P&L performance.Strong understanding of job costing, scheduling, and operational efficiency.Ability to lead in a fast-paced, detail-driven 24/7 environment.Strong attention to detail with analytical and job auditing skills.Strong communication, problem-solving, and decision-making abilities.IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.Experience with DASH, Xactimate, or similar platforms.Your ImpactThe Director of Emergency Services will lead the execution and performance of Thomasville’s mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets.