Director of Emergency Services

Thomasville Homes Llc; Baltimore, Northern (MD, KY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Thomasville Restoration in Baltimore, MD is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while upholding company standards.

You will hire and develop leaders, supervise 24/7 EMS activity, manage scheduling, equipment readiness, and respond to CAT events. Strong communication and strategic thinking are essential to drive growth and customer satisfaction.

Qualifications

• 8+ years in restoration with a focus on mitigation operations.
• Proven leadership across a multi-location region.
• Experience owning or influencing P&L performance.
• Strong understanding of job costing, scheduling, and operational efficiency.
• Ability to lead in a fast-paced 24/7 environment.
• IICRC certifications preferred (WRT, ASD, AMRT) with OSHA guidelines.
• Experience with DASH, Xactimate, or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region.
• Ensure jobs are completed on time, on budget, and to company standards.
• Drive scheduling discipline to maximize productivity, utilization, and response time.
• Oversee equipment inventory, readiness, and deployment across locations.
• Lead operations during CAT events, storms, and high-volume periods.
• Partner with HR on disciplinary or corrective action plans.
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
• Identify inefficiencies and implement scalable process improvements.
• Build and develop a high-performing leadership team.
• Own hiring, onboarding, training, and ongoing development programs.
• Conduct annual performance reviews and set clear expectations.
• Own divisional P&L performance, including revenue, cost control, and margin.
• Drive initiatives to improve efficiency, capacity, and profitability.
• Participate in annual planning and 3–4 year strategic initiatives.
• Maintain high customer, carrier, and partner satisfaction through strong execution.
• Maintain safe, compliant, and scalable operations across markets.

Skills

Restoration experience

Leadership

P&L management

Job costing

Scheduling

24/7 operations

Analytical skills

Communication

IICRC certifications

DASH / Xactimate

Tools

DASH

Xactimate

Job description

Director of Emergency Services page is loaded## Director of Emergency Serviceslocations: Baltimore, MDposted on: Posted 6 Days Agojob requisition id: JR100105Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.**About Thomasville Restoration**Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services.The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.**What You'll Do*** Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.* Ensure jobs are completed on time, on budget, and according to company standards.* Drive scheduling discipline to maximize productivity, utilization, and response time.* Oversee equipment inventory, readiness, and deployment across all locations.* Lead operations during CAT events, storms, and high-volume periods.* Partner with HR to handle disciplinary or corrective action plans.* Enforce adherence to the TVR Playbook and disciplined use of KnowHow.* Identify operational inefficiencies and implement scalable process improvements.* Build and develop a high-performing, accountable leadership team.* Own hiring, onboarding, training, and ongoing development programs.* Conduct annual performance reviews and establish clear expectations across all levels.* Own divisional P&L performance, including revenue, cost control, and margin.* Drive initiatives that improve efficiency, capacity, and profitability.* Participate in annual planning and 3-to-4-year strategic initiatives.* Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.* Maintain safe, compliant, and scalable operations across all markets.* Maintain strong alignment with all departments, including accounting teams.## **Who You Are*** 8+ years of restoration experience, with a focus in mitigation operations.* Proven leadership managing teams and a multi-location region.* Experience owning or influencing P&L performance.* Strong understanding of job costing, scheduling, and operational efficiency.* Ability to lead in a fast-paced, detail-driven 24/7 environment.* Strong attention to detail with analytical and job auditing skills.* Strong communication, problem-solving, and decision-making abilities.* IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.* Experience with DASH, Xactimate, or similar platforms.## Your ImpactThe Director of Emergency Services will lead the execution and performance of Thomasville's mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets.