Director, Specialty Services

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

Thomasville Restoration is seeking a Director of Specialty Services to lead 24/7 specialty service operations across a multi-state region. You will own operational execution, documentation accuracy, and financial performance while coordinating across departments.

Key responsibilities include hiring, onboarding, training, annual performance reviews, and driving efficiency, margin, and scalable systems. IICRC FSRT/OCT certifications are preferred; experience with DASH, Xactimate, ICAT or similar

Qualifications

• 7+ years of restoration operations management experience.
• Experience leading a fast-paced 24/7 operation.
• Strong documentation, billing, and operational workflow understanding.
• IICRC FSRT and OCT certifications preferred.
• Experience with DASH, Xactimate, ICAT or similar platforms.

Responsibilities

• Lead 24/7 specialty service operations across a multi-state region.
• Ensure all work is executed, documented, and billed accurately.
• Drive consistency in documentation, inventories, and job file quality.
• Oversee workflow and coordinate across departments.
• Own divisional P&L, cost control, and profitability.

Skills

Analytical skills

Attention to detail

Systems thinking

Cross-functional collaboration

Leadership

Communication

Education

IICRC FSRT certification

IICRC OCT certification

Tools

DASH

Xactimate

ICAT

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Specialty Services. The Director of Specialty Services leads specialty service operations across a multi-state region. This role owns operational execution, documentation accuracy, and financial performance while ensuring strong coordination across departments and scalable systems.

What You’ll Do

• Lead 24/7 specialty service operations across a multi-state region.
• Ensure all work is executed, documented, and billed accurately.
• Drive consistency in documentation, inventories, and job file quality.
• Oversee workflow and ensure strong coordination across departments.
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
• Implement and improve systems for inventory management, tracking, and documentation accuracy.
• Partner with HR to handle disciplinary or corrective action plans.
• Build and develop a high-performing, accountable team.
• Own hiring, onboarding, training, and ongoing development programs.
• Conduct annual performance reviews and establish clear expectations.
• Own divisional P&L performance, including cost control and profitability.
• Review and approve job costs, invoices, and financial allocations.
• Drive initiatives that improve efficiency, documentation accuracy, and margin.
• Participate in annual planning and long-term strategic initiatives.
• Ensure documentation supports billing, claims, and carrier expectations while reducing disputes.
• Maintain strong alignment with estimating, mitigation, reconstruction, and accounting teams.

Who You Are

• 7+ years of restoration experience in contents, specialty services, or related operations.
• Experience managing a fast-paced, detail-driven 24/7 operation.
• Strong attention to detail with analytical and job auditing skills.
• Strong understanding of documentation, billing, and operational workflows.
• Experience working across departments and managing complexity.
• Strong communication, problem-solving, and systems-thinking abilities.
• IICRC certifications preferred, including FSRT and OCT, in conjunction with OSHA guidelines.
• Experience with DASH, Xactimate, ICAT, or similar platforms.

Your Impact

The Director of Specialty Services will lead the operational and financial performance of Thomasville’s specialty service division while ensuring consistent documentation, strong coordination, and scalable systems across the organization. This role will help improve efficiency, profitability, job file quality, and the overall execution of specialty services. Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.