Regional Director, Emergency Services & Mitigation

Thomasville Homes Llc; Baltimore, Northern (MD, KY); Hybrid; USD 150,000 - 230,000; Full time

Job summary

Thomasville Restoration in Baltimore, MD is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while upholding company standards.

You will hire and develop leaders, supervise 24/7 EMS activity, manage scheduling, equipment readiness, and respond to CAT events. Strong communication and strategic thinking are essential to drive growth and customer satisfaction.

Qualifications

• 8+ years in restoration with a focus on mitigation operations.
• Proven leadership across a multi-location region.
• Experience owning or influencing P&L performance.
• Strong understanding of job costing, scheduling, and operational efficiency.
• Ability to lead in a fast-paced 24/7 environment.
• IICRC certifications preferred (WRT, ASD, AMRT) with OSHA guidelines.
• Experience with DASH, Xactimate, or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region.
• Ensure jobs are completed on time, on budget, and to company standards.
• Drive scheduling discipline to maximize productivity, utilization, and response time.
• Oversee equipment inventory, readiness, and deployment across locations.
• Lead operations during CAT events, storms, and high-volume periods.
• Partner with HR on disciplinary or corrective action plans.
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
• Identify inefficiencies and implement scalable process improvements.
• Build and develop a high-performing leadership team.
• Own hiring, onboarding, training, and ongoing development programs.
• Conduct annual performance reviews and set clear expectations.
• Own divisional P&L performance, including revenue, cost control, and margin.
• Drive initiatives to improve efficiency, capacity, and profitability.
• Participate in annual planning and 3–4 year strategic initiatives.
• Maintain high customer, carrier, and partner satisfaction through strong execution.
• Maintain safe, compliant, and scalable operations across markets.

Skills

Restoration experience

Leadership

P&L management

Job costing

Scheduling

24/7 operations

Analytical skills

Communication

IICRC certifications

DASH / Xactimate

Tools

DASH

Xactimate

Job description

Thomasville Restoration in Baltimore, MD is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while upholding company standards.

You will hire and develop leaders, supervise 24/7 EMS activity, manage scheduling, equipment readiness, and respond to CAT events. Strong communication and strategic thinking are essential to drive growth and customer satisfaction.