Regional Director, Emergency Services & Growth

Thomasville Homes Llc; Arbutus (MD); On-site; USD 140,000 - 200,000; Full time

Job summary

Thomasville Restoration seeks a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will drive 24/7 EMS execution, ensure on-time, on-budget results, and own hiring, training, and performance reviews.

You will manage P&L, enforce standards, and build a high-performing leadership team while coordinating with all departments to achieve growth and exceptional customer satisfaction.

Qualifications

• 8+ years of restoration experience with a focus in mitigation operations.
• Proven leadership managing teams across multiple locations.
• Experience owning or influencing P&L performance.
• Strong scheduling, job costing, and operational efficiency.
• IICRC certifications preferred (WRT/ASD/AMRT) with OSHA guidelines.
• Experience with DASH, Xactimate or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region with consistent execution.
• Ensure jobs are completed on time, on budget, and per standards.
• Drive scheduling discipline, optimize productivity, and deployment of equipment.
• Oversee operations during CAT events, storms, and peak periods.
• Own hiring, onboarding, and ongoing development programs.
• Maintain safety, compliance, and alignment with other departments.

Skills

Restoration experience

Leadership

P&L management

Job costing

Scheduling

Analytical skills

Communication

IICRC certified

DASH

Xactimate

OSHA guidelines

Education

IICRC certifications (WRT/ASD/AMRT)

Tools

DASH

Xactimate

Job description

Thomasville Restoration seeks a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will drive 24/7 EMS execution, ensure on-time, on-budget results, and own hiring, training, and performance reviews.

You will manage P&L, enforce standards, and build a high-performing leadership team while coordinating with all departments to achieve growth and exceptional customer satisfaction.