Regional Director, Emergency Services & Growth

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will own execution, team performance, and financial results while upholding company standards and processes.

You will drive scheduling discipline, oversee equipment readiness, and guide a high-performing leadership team through hiring, onboarding and ongoing development. This role demands strategic planning and strong customer-focused execution.

Qualifications

• 8+ years of restoration experience with a focus in mitigation operations.
• Proven leader capable of managing multi-location teams.
• Experience owning or influencing P&L performance.
• Strong understanding of job costing, scheduling and efficiency.
• Ability to lead in a fast-paced 24/7 environment.
• Attention to detail with analytical and audit skills.
• Strong communication, problem-solving and decision-making abilities.
• IICRC certifications preferred (WRT/ASD/AMRT) with OSHA guidelines.
• Experience with DASH/Xactimate or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region.
• Ensure jobs are completed on time and on budget to standards.
• Drive scheduling discipline to maximize productivity and response time.
• Oversee equipment inventory, readiness, and deployment.
• Lead operations during CAT events and high-volume periods.
• Partner with HR on disciplinary or corrective action plans.
• Enforce adherence to Playbooks and KnowHow usage.
• Identify inefficiencies and implement scalable improvements.
• Build and develop a high-performing leadership team.
• Own hiring, onboarding, training, and development programs.
• Conduct annual performance reviews and set expectations.
• Own divisional P&L including revenue, cost control and margin.
• Drive initiatives to improve efficiency, capacity, and profitability.
• Participate in annual planning and 3-4 year strategic initiatives.
• Maintain high customer, carrier, and partner satisfaction through execution.

Skills

Leadership

P&L management

Job costing

Scheduling

Operational efficiency

Communication

Analytical skills

Restoration experience

Tools

DASH

Xactimate

Job description

Thomasville Restoration, LLC is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will own execution, team performance, and financial results while upholding company standards and processes.

You will drive scheduling discipline, oversee equipment readiness, and guide a high-performing leadership team through hiring, onboarding and ongoing development. This role demands strategic planning and strong customer-focused execution.