Director of Emergency Services

Thomasville Restoration, LLC; Baltimore (MD); On-site; USD 150,000 - 190,000; Full time

Job summary

Thomasville Restoration, LLC is seeking a Director of Emergency Services to lead mitigation operations across a six-state Mid-Atlantic region. You will own execution, team performance, and financial results while upholding company standards and processes.

You will drive scheduling discipline, oversee equipment readiness, and guide a high-performing leadership team through hiring, onboarding and ongoing development. This role demands strategic planning and strong customer-focused execution.

Qualifications

• 8+ years of restoration experience with a focus in mitigation operations.
• Proven leader capable of managing multi-location teams.
• Experience owning or influencing P&L performance.
• Strong understanding of job costing, scheduling and efficiency.
• Ability to lead in a fast-paced 24/7 environment.
• Attention to detail with analytical and audit skills.
• Strong communication, problem-solving and decision-making abilities.
• IICRC certifications preferred (WRT/ASD/AMRT) with OSHA guidelines.
• Experience with DASH/Xactimate or similar platforms.

Responsibilities

• Lead 24/7 EMS operations across a multi-state region.
• Ensure jobs are completed on time and on budget to standards.
• Drive scheduling discipline to maximize productivity and response time.
• Oversee equipment inventory, readiness, and deployment.
• Lead operations during CAT events and high-volume periods.
• Partner with HR on disciplinary or corrective action plans.
• Enforce adherence to Playbooks and KnowHow usage.
• Identify inefficiencies and implement scalable improvements.
• Build and develop a high-performing leadership team.
• Own hiring, onboarding, training, and development programs.
• Conduct annual performance reviews and set expectations.
• Own divisional P&L including revenue, cost control and margin.
• Drive initiatives to improve efficiency, capacity, and profitability.
• Participate in annual planning and 3-4 year strategic initiatives.
• Maintain high customer, carrier, and partner satisfaction through execution.

Skills

Leadership

P&L management

Job costing

Scheduling

Operational efficiency

Communication

Analytical skills

Restoration experience

Tools

DASH

Xactimate

Job description

Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company. About Thomasville Restoration Thomasville Restoration’s vision is to be the #1 most trusted and respected restoration company. To help achieve this goal and support our growth, we are adding a Director of Emergency Services. The Director of Emergency Services leads mitigation operations across a six-state Mid-Atlantic region. This role owns operational execution, team performance, and financial results while ensuring consistent adherence to company standards, systems, and processes.

What You’ll Do

• Lead 24/7 EMS operations across a multi-state region, ensuring consistent execution across all markets.
• Ensure jobs are completed on time, on budget, and according to company standards.
• Drive scheduling discipline to maximize productivity, utilization, and response time.
• Oversee equipment inventory, readiness, and deployment across all locations.
• Lead operations during CAT events, storms, and high-volume periods.
• Partner with HR to handle disciplinary or corrective action plans.
• Enforce adherence to the TVR Playbook and disciplined use of KnowHow.
• Identify operational inefficiencies and implement scalable process improvements.
• Build and develop a high-performing, accountable leadership team.
• Own hiring, onboarding, training, and ongoing development programs.
• Conduct annual performance reviews and establish clear expectations across all levels.
• Own divisional P&L performance, including revenue, cost control, and margin.
• Drive initiatives that improve efficiency, capacity, and profitability.
• Participate in annual planning and 3-to-4-year strategic initiatives.
• Ensure a high level of customer, carrier, and partner satisfaction through strong execution and communication.
• Maintain safe, compliant, and scalable operations across all markets.
• Maintain strong alignment with all departments, including accounting teams.

Who You Are

• 8+ years of restoration experience, with a focus in mitigation operations.
• Proven leadership managing teams and a multi-location region.
• Experience owning or influencing P&L performance.
• Strong understanding of job costing, scheduling, and operational efficiency.
• Ability to lead in a fast-paced, detail-driven 24/7 environment.
• Strong attention to detail with analytical and job auditing skills.
• Strong communication, problem-solving, and decision-making abilities.
• IICRC certifications preferred, including WRT, ASD, or AMRT, in conjunction with OSHA guidelines.
• Experience with DASH, Xactimate, or similar platforms.

Your Impact

The Director of Emergency Services will lead the execution and performance of Thomasville’s mitigation operations across a six-state Mid-Atlantic region. This role will help drive consistent operational standards, strong financial performance, team development, customer satisfaction, and scalable growth across all markets. Thomasville Restoration's vision is to be the #1 most trusted and respected restoration company.