Director of Development Operations & CRM Strategy

Services for the UnderServed; New York (NY); Presencial; USD 100.000 - 120.000; Jornada completa

Descripción de la vacante

Services for the UnderServed seeks a Director of Development Operations to design and lead the donor operations infrastructure. You will implement governance, data quality, reporting, and gift processing while guiding the fundraising database team and collaborating with Finance, Programs, and IT.

You will translate fundraising strategy into scalable systems, establish policies, and drive adoption of CRM platforms (Raiser’s Edge now, with potential Salesforce) across the department, ensuring

Formación

• 7+ years in nonprofit development operations, fundraising systems, or related work with CRM and processes.
• 3+ years of staff supervision or leadership experience.
• Advanced experience with fundraising CRMs (Raiser’s Edge, Salesforce) and data governance.
• Experience supporting CRM selection, implementation, migration, or optimization.
• Experience with gift processing, acknowledgments, revenue reconciliation, and pipeline reporting.
• Strong project and change-management experience.
• Advanced Excel skills and comfort with fundraising technology.
• Excellent written and oral communication skills.

Responsabilidades

• Build and lead Development Operations roadmap aligned with philanthropy goals.
• Establish ownership, standards, and controls for fundraising operations.
• Lead data-quality efforts, including audits and duplicate management.
• Oversee CRM governance, system config, integrations, and user access.
• Help migrate readiness, including data clean-up, mapping, and training.
• Create training materials to boost staff adoption and confidence.
• Supervise the Fundraising Database and Administrative Manager.
• Drive cross-functional coordination with Finance, IT, Programs, and Marketing.

Conocimientos

CRM governance

Data analysis

Staff leadership

Project management

Change management

Excel proficiency

Communication

Educación

Bachelor's degree or equivalent

Herramientas

Raiser’s Edge

Salesforce

Descripción del empleo

Services for the UnderServed seeks a Director of Development Operations to design and lead the donor operations infrastructure. You will implement governance, data quality, reporting, and gift processing while guiding the fundraising database team and collaborating with Finance, Programs, and IT.

You will translate fundraising strategy into scalable systems, establish policies, and drive adoption of CRM platforms (Raiser’s Edge now, with potential Salesforce) across the department, ensuring