Director, Luxury Sales Experience

Neiman Marcus; Beverly Hills (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical, Vision & Dental Insurance

Employee Discount

401(k) Retirement Plan

Job summary

Neiman Marcus, a premier luxury retailer, seeks a Director of Sales Experience to lead selling programs and partner with multiple departments. On-site in Beverly Hills, you will guide the Client Development and leadership teams, drive customer-focused experiences, and report to the General Manager.

A track record of delivering results and coaching high-performing teams is essential. The role requires 10+ years in luxury retail, senior management experience, and strong communication skills.

Qualifications

• 10+ years of luxury retail fashion experience.
• Previous senior retail management experience.
• Proven track record across multiple businesses.
• History of building, motivating, and coaching teams.
• Experience working with corporate partners and leading large-scale projects.
• Excellent oral and written communication.
• Proficient with MS Office Suite.

Responsibilities

• Oversee Client Development team performance and goals through management of Group Selling Managers
• Communicate the store vision and goals to all team members
• Advocate for Neiman Marcus values and manage team to create energized atmosphere where customer service aligns with Neiman Marcus standards
• Partner with Client Development, Brand Experience, Restaurants, Merchants, Brands Manager and Regional team to fulfill store strategic efforts
• Support the Store GM in fulfilling responsibilities, including backfilling for GM
• Determine strategic objectives in partnership with Store GM and set priorities
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards
• Lead Store Leadership Team meetings in the absence of the Store GM
• Collaborate with Merchant and Planning Organization Leaders and Regional team to determine strategies and action plans for the store to produce positive results

Skills

Luxury retail

Senior management

Results driven

Team leadership

Executive communication

MS Office

Job description

Neiman Marcus, a premier luxury retailer, seeks a Director of Sales Experience to lead selling programs and partner with multiple departments. On-site in Beverly Hills, you will guide the Client Development and leadership teams, drive customer-focused experiences, and report to the General Manager.

A track record of delivering results and coaching high-performing teams is essential. The role requires 10+ years in luxury retail, senior management experience, and strong communication skills.