Director, Luxury Sales Experience

060 SAKS & CO LLC; Beverly Hills (CA); On-site; USD 126,000 - 157,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Job summary

Neiman Marcus is seeking a Director of Sales Experience to drive selling programs and partnerships, guiding teams toward ambitious goals while maintaining a premier customer experience. The role is on-site in the store, reporting to the General Manager, and requires strategic leadership across departments.

The ideal candidate has 10+ years in luxury retail, strong executive communication, and a proven ability to coach large teams and execute cross-functional initiatives.

Qualifications

• 10+ years of relevant experience, luxury retail fashion experience.
• Prior retail senior management experience required.
• Track record achieving results across multiple businesses.
• History of building, motivating, and coaching teams.
• Experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate partners, and leading large-scale projects.
• Excellent oral and written communication skills.
• Advanced proficiency with MS Office Product Suite.

Responsibilities

• Oversee Client Development team performance and goals through management of Group Selling Managers.
• Communicate the store vision and goals to all team members.
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards.
• Partner with Client Development, Brand Experience, Restaurants, Merchants, and Brands Manager and Regional team to fulfill store strategic efforts.
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM.
• Determine strategic objectives in partnership with Store GM and set priorities accordingly.
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards.
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation, idea sharing, addressing concerns / challenges, setting goals.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results.

Skills

Luxury retail experience

Leadership

Communication skills

MS Office proficiency

Tools

MS Office

Job description

Neiman Marcus is seeking a Director of Sales Experience to drive selling programs and partnerships, guiding teams toward ambitious goals while maintaining a premier customer experience. The role is on-site in the store, reporting to the General Manager, and requires strategic leadership across departments.

The ideal candidate has 10+ years in luxury retail, strong executive communication, and a proven ability to coach large teams and execute cross-functional initiatives.