Director of Luxury Sales Experience

Brobston Group; Beverly Hills (CA); Sur place; USD 126 000 - 157 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Employee discount

Résumé du poste

Neiman Marcus in Beverly Hills seeks a Director of Sales Experience to drive selling programs, partner with departments, and lead a team toward exceptional customer experiences in pursuit of the extraordinary.

The role reports to the General Manager and requires 10+ years in luxury retail leadership, with a proven track record in building, coaching, and motivating teams to achieve multi-store results.

Qualifications

• 10+ years of relevant experience, luxury retail fashion experience.

Responsabilités

• Oversee Client Development team performance and goals through management of Group Selling Managers.
• Communicate the store vision and goals to all team members.
• Advocate for Neiman Marcus values and manage team to create an energized atmosphere where customer service is consistent with Neiman Marcus standards.
• Partner with Client Development, Brand Experience, Restaurants, Merchants, Brands Manager and Regional team to fulfill store strategic efforts.
• Support the Store GM in fulfilling their responsibilities, including backfilling for GM.
• Determine strategic objectives in partnership with Store GM and set priorities accordingly.
• Analyze and develop understanding of internal / external customer behavior, trends, and preferences, adjusting processes and standards.
• Participate in, and in the absence of the Store GM, facilitate Store Leadership Team meetings by promoting a trusting and respectful environment for participation.
• Partner with Merchant and Planning Organization Leaders and Regional team to determine appropriate strategies and action plans for the store to produce positive results.

Connaissances

Luxury retail leadership

Team development

Client development

Executive communication

Cross-functional partnerships

Strategic planning

Store leadership

Mentoring

Performance management

Forecasting

Outils

MS Office

Description du poste

Neiman Marcus in Beverly Hills seeks a Director of Sales Experience to drive selling programs, partner with departments, and lead a team toward exceptional customer experiences in pursuit of the extraordinary.

The role reports to the General Manager and requires 10+ years in luxury retail leadership, with a proven track record in building, coaching, and motivating teams to achieve multi-store results.