Director, Global Customer Programs

Celestica

Orlando (FL)

Remote

USD 165,000 - 228,000

Full time

39 hours ago

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Job summary

Celestica is seeking a Global Business Unit Director to lead a portfolio of major accounts in the Americas. The role requires managing multi-site, cross-functional teams and driving growth, profitability, and customer satisfaction across EMS-related programs.

The position involves collaborating with Sales, Business Development, and Operations to develop strategic plans, oversee pricing and quotes, and ensure timely product transfers and new programs. Remote with travel is expected.

Qualifications

Experience leading account engagements with customer satisfaction and financial accountability.
Working knowledge of EMS/JDM/ODM engagement models.
Strong grounding in supply chain principles and buying behaviors.
Proven ability to achieve revenue and profit objectives.
Comfort with key operational and financial metrics and data.
Experience mentoring geographically dispersed teams.

Responsibilities

Lead a portfolio of customers with significant annual revenue and complex interfaces.
Own commercial activities including pricing, quotes, and contract development.
Develop and execute account plans for growth and profitability.
Coordinate cross-functional teams across Sales, SCM, and Quoting.
Monitor and improve customer satisfaction and program performance.
Provide regular performance reporting and strategic direction.