Director, Event Technology — Venue Partnerships & Growth

Encore Global; Dallas (TX); On-site; USD 43,000 - 56,000; Full time

Job summary

Encore Global in Dallas seeks a Director, Event Technology to lead venue partnerships and run profitable operations for assigned location(s). The role drives service excellence, manages a small team, and reports to senior venue leadership.

Strong AV knowledge, sales acumen, and financial stewardship are essential. The position emphasizes customer relationships, on-site technical leadership, and cross-functional collaboration to ensure world-class service and sustained growth for Encore’s venue

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 3+ years of audio visual experience.
• 1+ years of supervisory experience.
• 2+ years of customer service or hospitality experience preferred.
• Sales experience is a plus.
• Working knowledge of audio visual equipment in a live show environment.
• Must complete Level 3 Skills training.
• Proficiency with computer hardware.
• Proficiency with computer software and programs, including Internet and Microsoft Office.
• Effective leadership abilities and customer satisfaction focus.
• A valid driver’s license is required for team members who may operate Company vehicles.

Responsibilities

• Develop and maintain strong relationships with clients at all levels and provide outstanding service.
• Services events and acts as a point of escalation when needed.
• Identify key issues and decision makers to influence contract renewals and coordinate resources.
• Consult with Venue Sales Leadership on sales strategies and participate in business reviews.
• Drive revenue and profitability through efficient operations and cost controls.
• Manage location P&L and develop action plans to grow the business.
• Direct daily floor operations, scheduling, and equipment setups.
• Act as on-site technician for events when necessary.
• Create quotes and proposals and coordinate invoicing with clients.
• Maintain CRM data accuracy and report on performance and forecasting.

Skills

Leadership

Customer Service

Financial Acumen

Problem Solving

Education

Bachelor's degree preferred

Tools

AV equipment

CRM software

Microsoft Office

Job description

Encore Global in Dallas seeks a Director, Event Technology to lead venue partnerships and run profitable operations for assigned location(s). The role drives service excellence, manages a small team, and reports to senior venue leadership.

Strong AV knowledge, sales acumen, and financial stewardship are essential. The position emphasizes customer relationships, on-site technical leadership, and cross-functional collaboration to ensure world-class service and sustained growth for Encore’s venue