Director, Customer Success (Fully Remote)

Partner Company; United States; Remote; USD 130,000 - 158,000; Full time

Benefits offered by this job

Stock options

Fully remote working model

Comprehensive medical, dental, and vis

Job summary

Partner Company, a fast-growing SaaS provider serving enterprise retail clients, operates with a remote-first culture and a globally distributed team. We seek a visionary leader to lead, coach, and develop the Account Management team to drive customer retention and expansion.

You will own customer health, identify risks, and implement strategies for growth while collaborating with Sales and Product to align business priorities in a high-touch environment.

Qualifications

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven track record of driving retention, renewals, and expansion in a high-touch model.
• Experience scaling global teams and managing organizational change.

Responsibilities

• Lead, coach, and develop the Account Management team to drive customer retention and expansion.
• Own customer health, identify risks, and implement strategies for growth.
• Collaborate with Sales and Product to align business priorities.

Skills

Leadership experience

Enterprise SaaS

Customer success

People management

Job description

• Lead, coach, and develop the Account Management team to drive customer retention and expansion.
• Own customer health, identify risks, and implement strategies for growth.
• Collaborate with Sales and Product to align business priorities.

Requirements:

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven track record of driving retention, renewals, and expansion in a high-touch model.
• Experience scaling global teams and managing organizational change.

Nice to have:

• Experience with Customer Support or Technical Support functions.
• Background in retail technology or retail store operations.
• Annual base salary range of CAD $184,714–$225,762.
• Stock options and fully remote working model.
• Comprehensive medical, dental, and vision coverage.

Partner Company

The company is a fast-growing SaaS provider serving enterprise retail clients. It operates with a remote-first culture and a globally distributed team.