Head of Customer Success (Fully Remote)

Not specified; United States; Remote; USD 300,000 - 350,000; Full time

Benefits offered by this job

Health benefits

Parental leave

Paid time off

Job summary

Not specified is seeking a senior leader to drive customer success for a technical SaaS platform. You will recruit and develop leaders across TAM and CS, design customer journeys, programs, and metrics, and collaborate with Sales, Product, Engineering, and Support to maximize value for customers.

The role requires 12+ years in customer-facing roles and 5+ years in senior leadership, with a track record of scaling technical B2B SaaS organizations.

Qualifications

• 12+ years in customer-facing roles.
• 5+ years in senior leadership.
• Scaled technical B2B SaaS organizations.
• Data-driven with commercial judgment.

Responsibilities

• Recruit and develop leaders across TAM and CS.
• Design customer journey, programs, and metrics.
• Partner with Sales, Product, Engineering, and Support.
• Build scalable leadership and CS structures.

Skills

Data-driven

Commercial judgment

Leadership

SaaS experience

Job description

• Lead customer success for a technical SaaS platform.
• Build leadership and scalable structures.

Responsibilities:

• Recruit and develop leaders across TAM and CS.
• Design customer journey, programs, and metrics.
• Partner with Sales, Product, Engineering, and Support.

Requirements:

• 12+ years customer-facing, 5+ in senior leadership.
• Scaled technical B2B SaaS organizations.
• Data-driven with commercial judgment.
• OTE $300K–$350K USD and equity.
• Health, parental leave, PTO.
• Remote-first, quarterly off-sites.

Not specified

The company provides a technical SaaS platform for developer tools and application security, helping customers adopt and maximize value. It is a remote-first, fast-growing technology organization focused on customer success and continuous improvement.