Head of Customer Success (Fully Remote)

Undisclosed; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Undisclosed is seeking a senior leader to direct global Customer Success, Implementation, and Support teams for an enterprise SaaS environment. The role shapes retention, growth, and customer advocacy while collaborating with executive leadership and product teams.

Expect 10+ years of CS leadership, Fortune 500 experience, and strong communication with remote- and globally distributed stakeholders. Equity participation and remote flexibility are offered.

Qualifications

• 10+ years of customer success leadership in enterprise technology.
• Experience supporting Fortune 500 customers and complex stakeholders.
• Strong communication, collaboration, and remote-work skills.
• Remote work eligibility and international enterprise exposure.

Responsibilities

• Lead global Customer Success, Implementation, and Support teams.
• Build executive-level relationships and own GRR/NRR performance.
• Translate customer feedback into product and business improvements.
• Develop and mentor a team of 10 customer-focused professionals.

Skills

Leadership

Executive communication

Stakeholder management

Mentoring

Remote collaboration

Customer Success

Job description

• Lead global Customer Success, Implementation, and Support teams.
• Shape strategy for retention, growth, and customer advocacy in an enterprise SaaS environment.

Key Responsibilities:

• Build executive-level relationships and own GRR/NRR performance.
• Translate customer feedback into product and business improvements.
• Develop and mentor a team of 10 customer-focused professionals.

Requirements:

• 10+ years of Customer Success leadership in enterprise technology.
• Experience supporting Fortune 500 customers and complex stakeholders.
• Strong communication, collaboration, and remote work skills.
• Competitive salary and equity participation.
• Remote flexibility and global enterprise exposure.
• Direct access to executive leadership and product impact.

This company provides enterprise SaaS solutions addressing complex workplace, parking, and transportation challenges. It is a growing organization with a values-driven team that prioritizes customer outcomes, collaboration, and mutual support.