Customer Success Lead (Fully Remote)

Not Disclosed; United States; Remoto; USD 85.000 - 120.000; Tempo pieno

Descrizione del lavoro

Not Disclosed is a profitable, fully remote SaaS company delivering time-and-attendance and payroll solutions. Our small, transparent team serves over 400 companies in construction, agriculture, and manufacturing and openly shares financial information and strategic direction.

We seek a Customer Success professional with 4+ years in SaaS, strong analytics, and experience with AI-enabled operations to drive onboarding, health management, and retention.

Competenze

• 4+ years of Customer Success or Account Management in SaaS.
• Experience with AI tools for operational efficiency.
• Excellent communication, relationship management, and proactive ownership mindset.

Mansioni

• Define customer segmentation and portfolio strategies to drive retention and value.
• Oversee onboarding and health management using AI and automation.
• Collaborate cross-functionally to voice the customer and shape product decisions.

Conoscenze

Customer Success

Account Management

SaaS

AI tools

Analytical

Communication

Strumenti

Automation tools

Descrizione del lavoro

• Define customer segmentation and portfolio strategies to drive retention and long-term value.
• Oversee customer onboarding and health management, leveraging AI and automation.
• Collaborate cross-functionally to represent the voice of the customer and shape product decisions.

What We’re Looking For:

• At least 4 years of Customer Success or Account Management experience in SaaS.
• Strong analytical skills and experience with AI tools for operational efficiency.
• Excellent communication, relationship management, and proactive ownership mindset.

Why Join Us:

• Fully remote, profitable company with transparent culture and strategic autonomy.
• Opportunity to build and lead a Customer Success team as the function grows.
• Direct impact on over 400 companies and collaboration across all areas.

Not Disclosed

We are a profitable, fully remote SaaS company developing innovative time-and-attendance and payroll solutions for businesses in construction, agriculture, and manufacturing. Our small, transparent team serves over 400 companies and openly shares financial information and strategic direction.