Director, Customer Success (Fully Remote)

Zipline; United States; Remote; USD 210,000 - 320,000; Full time

Benefits offered by this job

Remote-first culture

Stock options

Flexible time-off

Medical, dental, and vision coverage

Annual off-sites

Udemy Business access

Monthly coffee-shop stipend

Job summary

Zipline, a well-funded SaaS company, is seeking a seasoned executive to lead the Account Management function for enterprise customers and accelerate retention and expansion across the portfolio.

The role emphasizes remote-first work, cross-functional leadership, and a focus on AI-driven CS operations to deliver superior customer outcomes and scalable growth. This position offers strong benefits and a pathway to strategic impact.

Qualifications

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven success in driving customer retention, renewals, and expansion revenue.
• Experience leading global teams and navigating organizational change.

Responsibilities

• Lead the Account Management team to drive retention and expansion for enterprise customers.
• Scale Customer Success operations by championing AI and automation.
• Foster cross-functional collaboration to deliver exceptional customer outcomes.

Skills

Leadership experience

Enterprise SaaS CS

Customer retention

Global team leadership

Job description

• Lead the Account Management team to drive retention and expansion for enterprise customers.
• Scale Customer Success operations by championing AI and automation.
• Foster cross-functional collaboration to deliver exceptional customer outcomes.

What We Look For:

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven success in driving customer retention, renewals, and expansion revenue.
• Experience leading global teams and navigating organizational change.

What's in it for You:

• Remote-first culture with flexible time-off, stock options, and world-class benefits.
• Medical, dental, and vision coverage, plus annual company off-sites.
• Monthly coffee-shop stipend and unlimited access to Udemy Business.

Zipline is a well-funded SaaS company transforming how frontline teams connect, align, and inspire their employees. It is a fully remote company with employees across the US, Canada, and globally, known for its high performance and collaborative culture.