Head of Customer Success — Remote, Global Growth

Partner Company; United States; Remote; USD 130,000 - 158,000; Full time

Benefits offered by this job

Stock options

Fully remote working model

Comprehensive medical, dental, and vis

Job summary

Partner Company, a fast-growing SaaS provider serving enterprise retail clients, operates with a remote-first culture and a globally distributed team. We seek a visionary leader to lead, coach, and develop the Account Management team to drive customer retention and expansion.

You will own customer health, identify risks, and implement strategies for growth while collaborating with Sales and Product to align business priorities in a high-touch environment.

Qualifications

• Significant leadership experience in enterprise SaaS Customer Success or Account Management.
• Proven track record of driving retention, renewals, and expansion in a high-touch model.
• Experience scaling global teams and managing organizational change.

Responsibilities

• Lead, coach, and develop the Account Management team to drive customer retention and expansion.
• Own customer health, identify risks, and implement strategies for growth.
• Collaborate with Sales and Product to align business priorities.

Skills

Leadership experience

Enterprise SaaS

Customer success

People management

Job description

Partner Company, a fast-growing SaaS provider serving enterprise retail clients, operates with a remote-first culture and a globally distributed team. We seek a visionary leader to lead, coach, and develop the Account Management team to drive customer retention and expansion.

You will own customer health, identify risks, and implement strategies for growth while collaborating with Sales and Product to align business priorities in a high-touch environment.