Head of Customer Success (Fully Remote)

Partner Company; United States; À distance; USD 300 000 - 350 000; Plein temps

Avantages offerts par ce poste

Health benefits

Equity opportunities

Flexible PTO

Parental leave

Résumé du poste

Partner Company is a fast-growing B2B SaaS provider focused on software security and developer tools. We are a remote-first organization with a global team seeking a senior leader to grow and scale Technical Account Management and Customer Success.

The role requires 12+ years in Customer Success or related fields, including five years in a senior leadership capacity, and a proven ability to build scalable, data-driven customer-facing teams.

Qualifications

• 12+ years in Customer Success or related functions, incl. 5+ years in senior leadership.
• Proven experience building and scaling technical, customer-facing organizations in B2B SaaS.
• Strong commercial judgment and data-driven decision making.

Responsabilités

• Build, lead, and develop high-performing teams across Technical Account Management and Customer Success.
• Design and oversee a seamless customer journey from technical evaluation to ongoing engagement.
• Partner with Sales to identify customer risks and strengthen renewal strategies.

Connaissances

Team leadership

Customer Success

Data-driven decisions

Strategic thinking

Description du poste

• This senior leadership opportunity allows you to shape and scale the customer experience within a fast-growing B2B SaaS environment.
• You will lead Technical Account Management and Customer Success functions, building strong teams and scalable programs.

Key Responsibilities:

• Build, lead, and develop high-performing teams across Technical Account Management and Customer Success.
• Design and oversee a seamless customer journey from technical evaluation to ongoing engagement.
• Partner with Sales to identify customer risks and strengthen renewal strategies.

Requirements:

• At least 12 years of experience in Customer Success or related functions, including five years in senior leadership.
• Proven experience building and scaling technical, customer-facing organizations in B2B SaaS.
• Strong commercial judgment and data-driven approach to decision-making.
• Competitive compensation with estimated on-target earnings of USD $300,000–$350,000.
• Comprehensive health benefits with 99% coverage and meaningful equity opportunities.
• Flexible paid time off, holidays, winter shutdown, and paid parental leave.

Partner Company

This partner company is a fast-growing B2B SaaS provider focused on software security and developer tools. They maintain a remote-first culture and a global team.