Manager, Customer Success Managers (Fully Remote)

Undisclosed Company; United States; Remoto; USD 120.000 - 180.000; Tempo pieno

Vantaggi offerti da questo lavoro

Travel opportunities

Remote work

Professional development

Descrizione del lavoro

Undisclosed Company, a provider of device intelligence and online fraud prevention technology, is seeking a senior Customer Success leader to lead and develop a high-performing team supporting commercial, enterprise, and strategic customers in a fully remote, globally distributed environment.

You will coach 4–6 Customer Success Managers on renewals, churn risk, and expansion, improve processes to boost revenue retention, and collaborate across plans and platforms including Planhat, Gainsight,

Competenze

• 5-8 years in Customer Success with 1-2 years leading teams.
• Proven ability to improve processes and drive revenue retention.
• Experience with Planhat, Gainsight, Salesforce and Zendesk preferred.

Mansioni

• Lead and develop a high-performing CS team.
• Coach 4-6 Customer Success Managers through renewals, churn risks, and expansion opportunities.

Conoscenze

People management

Customer success

Process improvement

Revenue retention

Strumenti

Planhat

Gainsight

Salesforce

Zendesk

Descrizione del lavoro

• Lead and develop a high-performing Customer Success team supporting commercial, enterprise, and strategic customers.
• Coach a team of 4-6 Customer Success Managers through renewals, churn risks, and expansion opportunities.

Requirements:

• 5-8 years of Customer Success experience with 1-2 years directly managing customer-facing teams.
• Proven ability to improve processes and achieve revenue retention targets.
• Experience with Planhat, Gainsight, Salesforce, and Zendesk is preferred.
• Fully remote working environment with international collaboration.
• Competitive, geographically adjusted compensation and travel opportunities.
• Collaborative, inclusive workplace with professional development support.

Undisclosed Company

The company specializes in device intelligence and online fraud prevention technology. It fosters a collaborative, inclusive workplace with a distributed team, valuing diverse perspectives and professional development.