Customer Success Director (Fully Remote)

Partner Company; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote work

Incentives plan

Benefits & PTO

Job summary

Partner Company is seeking a Senior Customer Success Leader to head and grow the Customer Success organization. You will hire, coach, and plan staffing while guiding renewals and expansions with accurate forecasts.

The role is fully remote in the United States, emphasizing cross-functional collaboration and building scalable playbooks and engagement models across the customer lifecycle. Competitive salary with incentives and comprehensive benefits are offered.

Qualifications

• Minimum 7+ years in Customer Success or account management within SaaS.
• At least 3 years managing teams and hiring.
• Strong data-driven decisions using CRM and customer metrics.
• Experience building executive relationships across departments.

Responsibilities

• Lead and develop the Customer Success team, including hiring, coaching, and workforce planning.
• Own renewal, retention, and account expansion strategies with accurate forecasts.
• Develop scalable processes, playbooks, and engagement models across the customer lifecycle.

Skills

CS/AM 7+ yrs

Team leadership 3+ yrs

CRM analytics

Executive relationships

Cross-department collaboration

CRM software

Tools

CRM software

Job description

• Lead and develop the Customer Success team, including hiring, coaching, and workforce planning.
• Own renewal, retention, and account expansion strategies with accurate forecasts.
• Develop scalable processes, playbooks, and engagement models across the customer lifecycle.

Requirements:

• 7+ years in Customer Success or account management within SaaS, with 3+ years managing teams.
• Strong analytical skills using CRM data and customer metrics to drive decisions.
• Experience building executive relationships and collaborating across departments.
• Competitive salary with performance-based incentives.
• Comprehensive benefits package, PTO, and company holidays.
• Fully remote work environment and professional development opportunities.

Partner Company

This partner company provides innovative education technology solutions that support educators, professional development, and improved student outcomes. It is a growing organization that values professional development and meaningful work.