Director, Customer Solutions — Lead SaaS Teams & FTO

Radancy

Atlanta (GA)

Hybrid

USD 150,000 - 230,000

Full time

3 days ago

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Benefits offered by this job

Medical coverage

Dental & Vision insurance

401(k) with employer matching

Unlimited PTO

World-class training

Job summary

Radancy is seeking a Director of Customer Solutions to lead 3-5 Customer Success teams, align resources, and drive value for strategic clients. You will oversee budgets, forecasting, and contracts while serving as a key escalation point and relationship-builder with senior customers.

This role requires strong leadership, collaboration, and market insight. Based in Atlanta or New York with hybrid in-office requirements, you will partner with cross-functional leaders to deliver exceptional

Qualifications

7-10+ years in a leadership position with direct reports.
Proven leader with collaboration, conflict-resolution and diplomacy.
Ability to retain business through long-term, mutually beneficial customer relationships.
Familiarity with budgeting and reporting.
Excellent communication and organizational abilities.

Responsibilities

Manage 3-5 Customer Success teams.
Ensure adherence to Customer Success SOPs and attainment of Account Plans.
Oversee the team books of business and re-align resources as needed to fulfill customer requests.
Monitor team performance and provide guidance, including formal reviews.
Manage account finances (budgets, forecasting contracts, fees) with SVP support.
Serve as a point of escalation for internal teams and departments.
Foster senior-level relationships with select customers and communicate to ensure satisfaction.