Director, Customer Solutions — SaaS & Data Growth

Radancy; New York (NY); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan with employer matching

Unlimited flexible time off

World-class training

Job summary

Radancy is seeking a Director of Customer Solutions in the United States to lead a portfolio of customer success initiatives and drive measurable outcomes. You will manage senior stakeholder relationships, craft strategies that align with clients’ goals, and lead teams to deliver exceptional service while identifying revenue opportunities.

You’ll develop a deep understanding of customers’ businesses, leverage data-driven insights, and ensure the Radancy Talent Acquisition Cloud is integral to

Qualifications

• Expertise in developing talent acquisition strategies with measurable goals and objectives to demonstrate Radancy’s value.
• Ability to forge strong customer relationships and be viewed as a trusted advisor.
• 7+ years of experience developing and presenting complex, custom software solutions.
• Experience with SaaS products; HR technology experience highly valued.
• Proven leadership, coaching, and inspiration of a team.
• Deep understanding of software platforms, tools, trends and a passion for innovation.
• Strong analytical and presentation skills to convey complex solutions to customers.

Responsibilities

• Oversee a portfolio of projects and manage key UPS US stakeholder relationships.
• Develop strategies to support goals, create success metrics, and lead customer success teams.
• Acquire deep understanding of customers’ business and industry dynamics.
• Use usage and performance data to tell a cohesive story aligned with KPIs.
• Ensure Radancy Talent Acquisition Cloud supports customer strategies and upsell opportunities.
• Plan budgets with metrics to meet customer goals.
• Own customer presentations and coordinate productive meetings.
• Mentor Customer Success Representatives and Managers to broaden cross-Radancy collaboration.
• Advocate for customers to ensure delivery and support teams address issues.

Skills

Talent acquisition strategy

Customer relationships

Leadership

SaaS product experience

Data-driven insights

Presentation skills

Tools

HR technology

Job description

Radancy is seeking a Director of Customer Solutions in the United States to lead a portfolio of customer success initiatives and drive measurable outcomes. You will manage senior stakeholder relationships, craft strategies that align with clients’ goals, and lead teams to deliver exceptional service while identifying revenue opportunities.

You’ll develop a deep understanding of customers’ businesses, leverage data-driven insights, and ensure the Radancy Talent Acquisition Cloud is integral to