Director of Customer Solutions, SaaS Growth & Success

Radancy; Georgia; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Unlimited PTO

World-class training

Job summary

Radancy, a global leader in talent acquisition software, seeks a Director of Customer Solutions to lead 3-5 Customer Success teams across Atlanta or New York offices, with 3 days in the office. You will ensure adherence to SOPs, drive account plans, and realign resources to meet customer requests.

You will manage budgets and contracts, mentor managers through performance reviews, foster senior client relationships, and collaborate with SVP to deliver exceptional service and business outcomes.

Qualifications

• 7-10+ years in a leadership position with direct reports, preferably in a SaaS organization.
• Proven leader with demonstrated skills in fostering a positive team environment through collaboration, conflict-resolution and diplomacy.
• Ability to retain business through the development of long-term, mutually beneficial customer relationships and superior service.
• Familiarity with budgeting and reporting.
• Excellent communication and organizational abilities.

Responsibilities

• Manage 3-5 Customer Success teams.
• Ensure adherence to Customer Success SOPs and ongoing management and attainment of Account Plans.
• Oversee the team books of business, and re-align resources as necessary to execute on customer requests.
• Monitor team performance and give guidance when needed, to include formal performance reviews.
• Manage account financial aspects (budgets, forecasting contracts, fees etc.) in coordination with the SVP.
• Support projects focused on customer success business operations.
• Serve as a point of escalation for internal teams and departments.
• Foster senior-level relationships with select customers and regularly communicate to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Budgeting

Job description

Radancy, a global leader in talent acquisition software, seeks a Director of Customer Solutions to lead 3-5 Customer Success teams across Atlanta or New York offices, with 3 days in the office. You will ensure adherence to SOPs, drive account plans, and realign resources to meet customer requests.

You will manage budgets and contracts, mentor managers through performance reviews, foster senior client relationships, and collaborate with SVP to deliver exceptional service and business outcomes.