Director, Customer Solutions – SaaS Leader with Impact

Radancy; Atlanta (GA); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Unlimited PTO

Training programs

Job summary

Radancy in Atlanta or New York is seeking a Director of Customer Solutions to lead 3–5 Customer Success teams, ensure SOP adherence, manage account plans, and realign resources to fulfill customer requests.

You will oversee budgets, forecasting, contracts, and fees in coordination with the SVP while guiding performance and serving as an escalation point for internal teams to ensure top-tier service and client satisfaction.

Qualifications

• 7-10+ years in a leadership position with direct reports, preferably in a SaaS organization.
• Proven leader with collaboration, conflict-resolution and diplomacy skills.
• Ability to retain business through development of long-term customer relationships and superior service.

Responsibilities

• Manage 3-5 Customer Success teams.
• Ensure adherence to Customer Success SOPs and management of Account Plans.
• Oversee team books of business and re-allocate resources to meet customer requests.
• Monitor team performance and conduct performance reviews.
• Manage account budgets, forecasts, and contract fees with SVP coordination.
• Support projects focused on customer success operations.
• Serve as escalation point for internal teams.
• Foster senior-level relationships with select customers and communicate to ensure satisfaction.

Skills

Leadership

SaaS experience

Budgeting & forecasting

Communication

Performance management

Tools

CRM systems

Cross-functional leadership

Job description

Radancy in Atlanta or New York is seeking a Director of Customer Solutions to lead 3–5 Customer Success teams, ensure SOP adherence, manage account plans, and realign resources to fulfill customer requests.

You will oversee budgets, forecasting, contracts, and fees in coordination with the SVP while guiding performance and serving as an escalation point for internal teams to ensure top-tier service and client satisfaction.