Director, Customer Success (Americas) — Remote

Cint; Belle Chasse (LA); Remote; USD 140,000 - 210,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401K with company matching

PTO, unlimited sick days

Remote Work

Paid maternity and paternity leave

Job summary

A global software leader is seeking a Director of Customer Success for the Americas. This role involves managing and mentoring a team of Customer Success Managers (CSMs) to enhance client retention and satisfaction while driving revenue growth within the company's market research platforms. The ideal candidate will have extensive experience in customer success and a strong understanding of SaaS technologies, thriving in a consultative, tech-focused environment. The company offers competitive benefits and opportunities for professional growth.

Qualifications

• Proven experience in Customer Success, Account Management, or related client-facing roles (often 5+ years).
• Demonstrated experience in a supervisory or director capacity (often 2+ years).
• Strong understanding of SaaS, software, API integrations, and data analysis.
• Excellent communication, presentation, and relationship-building skills.
• Strategic thinking, problem-solving, and a data-driven mindset.
• Familiarity with the market research industry is a plus.

Responsibilities

• Lead, coach, and develop CSMs, setting performance goals and ensuring team effectiveness.
• Develop and implement strategies to maximize client adoption, satisfaction, and retention.
• Build strategic, trusted-advisor relationships with key accounts.
• Analyze customer usage, performance metrics, and trends to provide insights.
• Work with Sales, Product, and Support teams to advocate for customer needs.
• Identify opportunities for account growth, renewals, and upsells.

Skills

Customer Success

Account Management

SaaS

API integrations

Data analysis

Communication skills

Relationship-building

Tools

Salesforce

PowerBI

Job description

A global software leader is seeking a Director of Customer Success for the Americas. This role involves managing and mentoring a team of Customer Success Managers (CSMs) to enhance client retention and satisfaction while driving revenue growth within the company's market research platforms. The ideal candidate will have extensive experience in customer success and a strong understanding of SaaS technologies, thriving in a consultative, tech-focused environment. The company offers competitive benefits and opportunities for professional growth.