SaaS Customer Success Manager — Drive Adoption, Upsell & Growth

Radancy; Georgia; On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Comprehensive medical coverage

Competitive 401(k) with employer match

Unlimited flexible time off

World-class training

Job summary

Radancy is seeking a Customer Success Manager to act as the primary liaison for assigned customers, ensuring long-term relationships and successful platform adoption. You will coordinate with Success and Delivery teams to drive outcomes, upsell opportunities, and data-driven improvements.

The role emphasizes strong communication, strategic thinking, and cross-functional collaboration in a SaaS environment, with Atlanta office-based work and a 3-day in-office requirement.

Qualifications

• 4+ years in a customer-facing role (CS, AM, or Professional Services).
• Strong communication, presentation and interpersonal skills.
• Proven ability to manage and prioritize multiple tasks and projects.
• Strong problem-solving and analytical skills.
• Bachelor's degree in business, marketing or a related field preferred.
• Experience with SaaS products and professional services highly valued.

Responsibilities

• Serve as the main contact for assigned customers and build long-term relationships.
• Identify opportunities to expand platform usage and upsell opportunities.
• Understand customer goals and KPIs to guide platform strategies.
• Address potential issues and manage multiple workstreams.
• Lead customer meetings with Success and Delivery teams.
• Educate customers on platform updates and training.
• Monitor adoption and engagement of Radancy products.
• Mentor Customer Success Representatives and collaborate with cross-functional teams.

Skills

Communication

Presentation

Interpersonal skills

Task prioritization

Problem solving

Analytical thinking

Education

Bachelor's degree in business/marketing or related field

Tools

SaaS platforms

Job description

Radancy is seeking a Customer Success Manager to act as the primary liaison for assigned customers, ensuring long-term relationships and successful platform adoption. You will coordinate with Success and Delivery teams to drive outcomes, upsell opportunities, and data-driven improvements.

The role emphasizes strong communication, strategic thinking, and cross-functional collaboration in a SaaS environment, with Atlanta office-based work and a 3-day in-office requirement.