Director Customer Solutions

Radancy; Georgia; Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Unlimited PTO

World-class training

Job summary

Radancy, a global leader in talent acquisition software, seeks a Director of Customer Solutions to lead 3-5 Customer Success teams across Atlanta or New York offices, with 3 days in the office. You will ensure adherence to SOPs, drive account plans, and realign resources to meet customer requests.

You will manage budgets and contracts, mentor managers through performance reviews, foster senior client relationships, and collaborate with SVP to deliver exceptional service and business outcomes.

Qualifications

• 7-10+ years in a leadership position with direct reports, preferably in a SaaS organization.
• Proven leader with demonstrated skills in fostering a positive team environment through collaboration, conflict-resolution and diplomacy.
• Ability to retain business through the development of long-term, mutually beneficial customer relationships and superior service.
• Familiarity with budgeting and reporting.
• Excellent communication and organizational abilities.

Responsibilities

• Manage 3-5 Customer Success teams.
• Ensure adherence to Customer Success SOPs and ongoing management and attainment of Account Plans.
• Oversee the team books of business, and re-align resources as necessary to execute on customer requests.
• Monitor team performance and give guidance when needed, to include formal performance reviews.
• Manage account financial aspects (budgets, forecasting contracts, fees etc.) in coordination with the SVP.
• Support projects focused on customer success business operations.
• Serve as a point of escalation for internal teams and departments.
• Foster senior-level relationships with select customers and regularly communicate to ensure satisfaction.

Skills

Leadership

Communication

Organizational skills

Budgeting

Job description

Overview

Radancy is the global leader in talent acquisition software, helping employers attract and hire the right talent through AI-powered recruiting technology, data-driven insights, and world-class candidate experiences. Our platform enables organizations to streamline hiring, strengthen employer branding, and drive measurable recruitment outcomes at scale.

What does a great Director Customer Solutions do?

• Manage 3-5 Customer Success teams
• Ensure adherence to Customer Success SOPs and ongoing management and attainment of Account Plans
• Oversee the team books of business, and re-align resources as necessary to execute on customer requests
• Monitor team performance and give guidance when needed, to include formal performance reviews
• Manage account financial aspects (budgets, forecasting contracts, fees etc.) in coordination with the SVP
• Support projects focused on customer success business operations
• Serve as a point of escalation for internal teams and departments
• Foster senior-level relationships with select customers and regularly communicate to ensure satisfaction

Qualifications

• 7-10+ years in a leadership position with direct reports, preferably in a SaaS organization
• Proven leader with demonstrated skills in fostering a positive team environment through collaboration, conflict-resolution and diplomacy
• Ability to retain business through the development of long-term, mutually beneficial customer relationships and superior service
• Familiarity with budgeting and reporting
• Excellent communication and organizational abilities

Company Values:

• Innovative Spirit: Innovation leads the way. We have a rich history of developing and delivering and’s new and next while valuing every voice on our team. Together, we’re shaping the future and leading the industry forward.
• Rewarding Impact: Work that matters. We strengthen organizations with transformative software that connects people around the world to meaningful careers. This work makes a difference in people’s lives and inspires our team to advance technology with purpose.
• Performance Driven: Success drives results. We use data and insights to inform strategy and maximize performance for our customers, all backed by our global teams committed to exceeding expectations with unmatched expertise and support.
• Supportive Teams: Collaboration is our backbone. We foster an environment that inspires our team members to deliver industry-defining technology. We empower our teams to learn from each other, grow their skills and create positive change in their work and communities.

Location:

This role is in our Atlanta or New York Office, with a requirement of 3 days in the office.

Our Benefits:

• Comprehensive medical coverage, with dental, vision and life insurance
• Competitive 401(k) plan with employer matching
• Unlimited flexible time off (FTO)
• World-class training that keeps you at the forefront of innovation

Radancy is an equal opportunity employer and welcomes all qualified applicants regardless of race, ethnicity, religion, gender, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristic protected by law. We actively work to create an inclusive environment where all of our employees can thrive.