Director of Client Success & Renewal Operations

3e Partners; West Des Moines (IA); Vor Ort; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

GetHired, Inc. seeks a Customer Success leader to own the post-sale client experience, run renewals with clarity, and build a scalable operating rhythm. The role focuses on operational excellence and benefits fluency, with the rest teachable.

You will coach the Client Success + Service team, create playbooks and reporting, manage year-round renewal cycles, handle escalations, and partner with Sales to retain and grow accounts after the sale.

Qualifikationen

• Lead CS/Service or Account Mgmt with renewals experience.
• Ability to build scalable client success systems.
• Comfort with data, reporting and SOPs.
• Strong communication to leaders and boards.

Aufgaben

• Lead and coach the Client Success + Service team (standards, cadence, accountability).
• Build systems: playbooks, workflows, reporting, and a consistent client operating rhythm.
• Run the year-round client cycle: check-ins, renewal planning, renewal execution.
• Own escalations and issue prevention, solving problems early.
• Translate renewal outcomes into client-friendly proof of impact.
• Partner with Sales and benefits partners to retain and grow accounts after the sale.

Kenntnisse

Systems building

Team accountability

Renewals execution

Benefits exposure

Data reporting

SOPs

Clear communicator

Jobbeschreibung

GetHired, Inc. seeks a Customer Success leader to own the post-sale client experience, run renewals with clarity, and build a scalable operating rhythm. The role focuses on operational excellence and benefits fluency, with the rest teachable.

You will coach the Client Success + Service team, create playbooks and reporting, manage year-round renewal cycles, handle escalations, and partner with Sales to retain and grow accounts after the sale.